Store Manager

Riddle’s Jewelry is seeking a Management Level Employee who has a strong background in Retail Management, Sales, Personnel Management, Communications, and/or Business to join our team and promote the Riddle’s Brand as a Store Manager. This position will be based in Rapid City, South Dakota, at our Black Hills Gold Factory Outlet store.

Store Managers are responsible for working with individual team members on hitting and maintaining individual, as well as store sales goals; striving to be promotable by continuing to develop him/herself; and helping to foster a working environment that provides total customer satisfaction.

Riddle’s Jewelry is built on providing strong and outstanding customer service through rigorous and continued training of our employees combined with offering some of the best brands on the market today. We provide a full training program that will provide the tools necessary to be successful with our company. Our training program includes up to date and in-depth product knowledge, a tried and proven sales philosophy, and management methodology.

Job Requirements:

• Previous experience as a Retail Store Manager is strongly desired with preference given to those with Jewelry Store Management experience
• Experience in recruiting, interviewing, and staff management
• Outstanding communication skills
• Proven track record of providing above average customer service
• Outgoing, passionate and enthusiastic personality
• Solid understanding of standard retail business operations
• Knowledge of standard computer operating systems and software
• Experience in budgeting, marketing and inventory management

Skills:

• Be able to lead a team of employees that are well informed about Riddle’s Jewelry history, vision and mission
• Drive sales, motivate staff and acquire market share
• Be able to interpret a variety of reports including: Store P&L, Mystery Shops, and Sales Summaries
• Provide employees with timely feedback on formal sales campaigns and performance measures including Key Performance Indicators
• Serve as a visual merchandiser by executing planograms and standard visual aesthetics to optimize sales
• Develop store directives that outline daily responsibilities and tasks
• Generate a master staff schedule to maximize sales and the customer experience using traffic flow and planning tools.

Responsibilities:

• Execution of store operational requirements
• Submission of reports to Corporate Office / Regional Manager in a timely manner
• Mediator for customer issues/complaints according to company policies with win/win based results for the customer and company
• Development of a strong store customer base to support current and future sales objectives
• Inventory Management
• Promotion of operational and personnel policies and procedures
• Perform employee evaluations according to company policy
• Execute store inventory procedures according to company policy
• Properly manage monetary obligations for the location
• Maintain store supplies and storage of supplies
• Other duties and tasks as assigned
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Retail Sales: 1 year (Preferred)

Benefits:

• 401(k)
• 401 (k) matching
• Attractive pay with commission incentives
• Company paid training
• Dental insurance
• Health Insurance, multiple plan options to suit your lifestyle
• Health savings account
• Health savings account company contribution
• Life insurance
• Paid time off
• Parental leave
• Referral Program
• Short- and long-term disability plans
• Store discounts
• Tuition Reimbursement for approved curriculum
• Vision Insurance
• Voluntary accident and critical illness insurance

Total compensation is composed of base wage, commissions, and spiffs.

If the information stated above seems attractive to you and you have a desire and commitment to grow with us, we strongly encourage you to apply.

Riddle’s Jewelry is an equal opportunity employer; however, please note that we are only able to contact those selected for further consideration in the hiring process.

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