Site Coordinator

The Site Coordinator is accountable for the daily operations of a single-person site. This role is responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
  • Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping and receiving
  • Delivering and processing mail
• Serves as the primary point of formal contact with the customer on a daily basis
• Responsible for effective implementation and management of Ricoh Service Excellence Programs
• Understands how to operate required equipment and software efficiently to achieve service-level agreements (SLAs)
• Achieves profitability related to cost of goods by effectively utilizing company materials and supplies
• May maintain daily routine functions including:
  • Creating and completing work orders
  • Contractor monitoring
  • Inspections
  • Reporting facility-related issues
  • Lending support as required
• May interact with contracted vendors, facility management, and building occupants
• May be responsible for office-supply inventory reordering
• May be responsible for conference room coordination and A/V equipment resource management
• Maintains positive internal working relationships with all department employees by communicating professionally
• Collects and provides data to assigned leadership and customers, which may include completing monthly reports with leadership support
• Ensures financial responsibilities are met
• Performs other duties as assigned

Typically Requires:

• High school diploma or GED required
• 1 years of experience in a related field (B2B and/or technical)
• 1 year of previous customer-facing work experience required
• Demonstrated knowledge and understanding of technology

• Tactical thought processing
• Ability to present to a small group
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

• Typically works in an office environment with adequate lighting and ventilation, and normal ranges of temperature and noise
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex material, data, and instructions
• Responsible for preparing, providing, and conveying diversified information
• Some physical effort required; work may be sedentary but requires walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, small parts)
• Moderate dexterity required, including the regular use of basic skills such as calculators, keyboards, hand tools, and eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.