What are the responsibilities and job description for the Print Center Lead Operator position at Ricoh?
Print Center Lead Operator
Field Representative II, MS Onsite Technical Support
Position ProfileThis role supports high-end equipment (Segment 5 ) and may include:
- Press operation
- Copier operation
- Bindery and fulfillment
- Quality control and final check
- Pickup and delivery
- Facility maintenance
- Mailroom duties
Reports directly to the Regional Print Program Manager .
Job Duties and Responsibilities- Adheres to Ricoh Service Excellence performance standards
- Manages copy/mail center services, conference rooms, AV systems, and copier fleet
- Prepares, inspects, compiles, and assembles projects accurately and promptly
- Maintains high productivity while ensuring error-free output
- Meets facility productivity standards
- Keeps reporting tools up to date
- Calibrates equipment to match original color and quality
- Transfers files electronically to color equipment
- Operates duplication equipment to produce perfect work
- Performs multiple functions simultaneously to optimize print performance
- Troubleshoots hardware/software issues
- Resolves basic machine problems (jams, toner, oil) and reports failures
- Maintains professional appearance and clean workspace
- Orders and manages inventory of equipment parts
- Meets attendance standards and works scheduled hours/overtime
- Organizes jobs by validating instructions and preparing supplies
- Conducts diagnostics, installations, removals, and retrofits on complex office products
- Demonstrates digital competencies for assigned products
- Repairs or replaces equipment components
- Completes technical training on new equipment
- Performs other duties as assigned
Education & Experience
- High school diploma or equivalent required
- Minimum 3 years of related experience (5 years preferred)
- Excellent customer service
- Strong organizational and prioritization skills
- Proficient in using, calibrating, and troubleshooting office and technical equipment
- Office environment with standard lighting, ventilation, and noise levels
- Diverse work assignments requiring interpretation and application of complex information
- Physical effort: walking, standing, bending, reaching, lifting up to 50 lbs
- Moderate dexterity: use of calculator, keyboard, hand tools, and coordination
Note: This description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions associated with the role.
