What are the responsibilities and job description for the Area Customer Service Coordinator position at Ricoh USA, Inc.?
Job Description
Job Title: Area Customer Service Coordinator
Summary
Join our team as an Area Customer Service Coordinator, a highly visible, customer-facing role responsible for traveling between multiple client sites to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.
Roles And Responsibilities
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
Job Title: Area Customer Service Coordinator
Summary
Join our team as an Area Customer Service Coordinator, a highly visible, customer-facing role responsible for traveling between multiple client sites to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.
Roles And Responsibilities
- Travel between assigned client locations using a personal vehicle.
- Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.
- Provide Office Services support, including digital printing, scanning, copying, and document finishing.
- Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.
- Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.
- Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).
- Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.
- Troubleshoot basic service or equipment issues and escalate concerns as appropriate.
- Maintain a professional appearance and strong service mindset while working across multiple client environments.
- Communicate effectively through clear verbal interactions and accurate written documentation.
- Flexible with work hours between 6:00 AM – 7:00 PM, with possible overtime for evening and/or weekend events.
- Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.
- High school diploma with at least 12 months of relevant work experience.
- Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a /- 60-mile radius.
- Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
- Additional education beyond high school is encouraged.
- Ability to complete tasks with ease using proficiency in the Microsoft Office suite and other computer operations.
- Demonstrated prior experience in customer service or related fields.
- Commitment to personal growth and accountability through ongoing education and development opportunities.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.