What are the responsibilities and job description for the Account Manager, New Business position at Ricoh USA, Inc.?
Job Description
Account Manager, New Business Position Profile
The Account Manager, New Business is a growth‑focused sales professional responsible for acquiring new mid‑market customers and taking market share from competitors. This role is accountable for net‑new logo acquisition, competitive displacement, and expansion of Ricoh solutions within newly acquired accounts.
Operating as a front‑line hunter, the Account Manager proactively identifies, engages, and converts mid‑market prospects by developing a deep understanding of customer business challenges, competitive environments, and digital transformation priorities.
Job Duties And Responsibilities
This is a hybrid role requiring frequent in‑person customer interactions. Work is primarily sedentary and includes standard physical and mental demands typical of a professional sales position.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
Account Manager, New Business Position Profile
The Account Manager, New Business is a growth‑focused sales professional responsible for acquiring new mid‑market customers and taking market share from competitors. This role is accountable for net‑new logo acquisition, competitive displacement, and expansion of Ricoh solutions within newly acquired accounts.
Operating as a front‑line hunter, the Account Manager proactively identifies, engages, and converts mid‑market prospects by developing a deep understanding of customer business challenges, competitive environments, and digital transformation priorities.
Job Duties And Responsibilities
- Own net‑new customer acquisition within the assigned mid‑market territory
- Proactively displace incumbent competitors through value‑based selling and strategic account targeting
- Build and manage a strong prospect pipeline through outbound prospecting, referrals, and marketing‑generated leads
- Conduct consultative discovery to uncover unmet business needs and customer challenges
- Position Ricoh solutions as differentiated offerings that drive measurable business outcomes
- Deliver compelling sales presentations to decision‑makers, both virtually and in person
- Collaborate with internal partners (sales support, operations, solution specialists) to win competitive opportunities
- Net‑new logo acquisition
- New business revenue attainment versus quota
- Competitive displacement wins
- Pipeline creation and pipeline coverage
- Average deal size and sales cycle velocity
- Share‑of‑wallet growth within newly acquired accounts
- Bachelor’s degree or equivalent experience required
- 3 years of new‑business sales experience in a hunter‑focused role
- Proven success winning competitive sales opportunities
- Experience selling IT, software, or technology‑enabled services preferred
- Strong business acumen with consultative selling expertise
- Demonstrated hunter mindset with disciplined prospecting skills
- Strong competitive selling and objection‑handling capabilities
- Ability to influence, negotiate, and build relationships with decision‑makers
- Excellent verbal, written, and presentation skills
- High learning agility and adaptability in a fast‑paced sales environment
This is a hybrid role requiring frequent in‑person customer interactions. Work is primarily sedentary and includes standard physical and mental demands typical of a professional sales position.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.