What are the responsibilities and job description for the Mailroom Coordinator position at Ricoh Canada Production Print?
Job Description
Position Profile
The Site Coordinator is responsible for the daily operations of a solo-person site, ensuring the delivery of contracted office services such as copy, courier, managed print, hospitality, imaging, and mail services. This role requires hands-on operation of office equipment and direct interaction with customers, vendors, and facility management.
Key Responsibilities
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
Position Profile
The Site Coordinator is responsible for the daily operations of a solo-person site, ensuring the delivery of contracted office services such as copy, courier, managed print, hospitality, imaging, and mail services. This role requires hands-on operation of office equipment and direct interaction with customers, vendors, and facility management.
Key Responsibilities
- Manage daily operations of mail room, copy center, or scanning facility.
- Operate office equipment including PCs, copiers, multifunction devices, imaging, and mail equipment.
- May oversee courier services, reception, switchboard operations, shipping & receiving, and mail processing.
- Serve as the primary point of contact for customer interactions.
- Implement and manage Ricoh Service Excellence Programs.
- Efficiently operate equipment/software to meet service level agreements.
- Achieve cost efficiency by managing materials and supplies.
- Maintain routine functions such as work orders, contractor monitoring, inspections, and reporting.
- Interact with vendors, facility management, and building occupants.
- Manage office supply inventory and reordering.
- Coordinate conference room scheduling and A/V equipment resources.
- Foster positive internal relationships through professional communication.
- Collect and report data to leadership and customers, including monthly reports.
- Ensure financial responsibilities are met.
- Perform other duties as assigned.
- High school diploma or GED required.
- Minimum 1 year of experience in a related B2B or technical field.
- At least 1 year of customer-facing experience required.
- Demonstrated understanding of technology.
- Tactical thinking and problem-solving skills.
- Ability to present to small groups.
- Basic customer service and technical aptitude.
- Strong written and verbal communication skills.
- Office environment with standard lighting, ventilation, and noise levels.
- Diverse work assignments requiring interpretation and application of complex information.
- Some physical effort required: walking, standing, bending, reaching, lifting or carrying objects up to 50 lbs.
- Moderate dexterity required for regular use of tools and equipment (e.g., keyboard, calculator).
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest In Yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
