Digital Marketing & IT Operations Manager

About Us:

Ricoh Biosciences, Inc. (formerly Elixirgen Scientific, Inc.) is a Baltimore-based biotechnology company specializing in stem cell technology. Our mission is to lead medical innovation by harnessing the potential of iPSC differentiation technology. We aim to create unlimited opportunities for advancing drug discovery and revolutionizing cell therapy. We are committed to delivering state-of-the-art, customized solutions to empower researchers, clinicians, and the pharmaceutical industry. Located in the Science Technology Park at Johns Hopkins in Baltimore, we benefit from an ideal research environment with state-of-the-art facilities.

Overview:

We are seeking a Web & IT Systems Specialist to lead our online presence and digital‑marketing operations while optimizing internal IT systems and supporting new application roll‑outs. Although core infrastructure is managed by our Group IT team, this on‑site role will be the go‑to specialist for website performance, marketing‑tech execution, and day‑to‑day IT workflow improvements.

Responsibilities:

Website & Digital Marketing Support

• Manage, update, and enhance the corporate WordPress site, ensuring uptime, accessibility, and optimal page‑load performance.
• Administer domains, DNS records, and SSL certificates.
• Monitor traffic and engagement via Google Analytics (or similar), producing actionable SEO and UX improvement plans.
• Provide technical support for digital‑marketing initiatives (e‑mail campaigns, webinars, landing pages, marketing‑automation integrations).

Application Implementation & Support

• Deploy, configure, and maintain no‑code/low‑code and custom applications that streamline business processes.
• Design and refine data flows between Google Workspace, Google Cloud, and MySQL databases.
• Troubleshoot incidents and coordinate escalations with external vendors and Group IT.

IT Systems Operations

• Oversee company hardware (servers, PCs, peripherals); organize and maintain the data closet; perform device imaging and setup.
• Enforce security best practices and compliance standards (account management, patching, access controls).
• Create and update standard operating procedures (SOPs); deliver regular status and improvement reports to stakeholders.

Collaboration & Communication

• Work closely with our group IT support team and IT vendors to ensure seamless communication and support.
• Provide clear, timely updates and reports on IT operations, improvements, and security enhancements to internal stakeholders.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 4 years of hands-on experience in web administration, IT operations, or application support.
• Proficiency with WordPress, Google Workspace (especially Sheets and Docs), Google Cloud, and MySQL.
• Working knowledge of SEO tools and Google Analytics.
• Proven ability to document and simplify complex workflows; strong analytical and communication skills.

Employment Type

• Full-time

Job Functions:

• IT Operations, Application Support, Security Management, Workflow Optimization

Work Environment:

• Ricoh Biosciences is located at the Science and Technology Park of Johns Hopkins University in Baltimore, Maryland
• The role is primarily office-based within a collaborative, supportive team environment that encourages professional growth

Physical demands:

• Primarily desk-based work with extended periods of computer-based tasks.
• Regular activities include checking and organizing the data closet, moving server and hardware equipment when necessary, and configuring PCs and other devices.
• Frequent use of hands for data entry and device handling.

Position Type and Expected Hours of Work:

• Standard days and hours of work are Monday through Friday, 9am – 5pm. Some evening and weekend work may be required as assigned by the management

Travel:

• No travel is expected