What are the responsibilities and job description for the Customer Service Representative position at Richtech Robotics?
We are looking for a skilled problem solver to join our team as a Customer Service
Representative. We need enthusiastic individuals who can listen to customer service
issues and then offer a unique and innovative solution to each problem. The successful
candidate for this role will have a strong command of the company's customer service
policies, and be well-trained in product knowledge that can be critical for offering quick
and accurate assistance to customers. Communicate with the sales rep to ensure
smooth transactions and shipping for customers.
Responsibilities
● Answers incoming customer calls regarding billing issues, product problems,
service questions, and general client concerns
● Responsible for maintaining a high level of professionalism with clients and
working to establish a positive rapport with every caller
● Update customer information in the customer service database during and after
each call
● Work with the management team to stay updated on product knowledge and be
informed of any changes in company policies
● Impact the company's bottom line by problem solving and turning frustrated
clients into repeat customers
Requirements:
● Bachelor's degree in Computer Science or a related field
● Customer service experience is preferred
● Ability to remain professional and courteous with customers at all times
● Excellent verbal and written communication skills
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000 - $70,000