Program Manager - Community Jobs Program

Under the supervision of the Director of Vocational Services, provides overall administrative support to the RAMS Hire-Ability vocational program.  A primary focus of the CJP Manager is to coordinate services, guide and support team in meeting/exceeding program objectives and supervises the CJP Staff - Case Manager, Trainer/Job Coaches and Job Developers in an effort to increase CalWORKs participant’s employability through a job readiness and job preparation program that includes vocational skills training and paid work experience. 

Essential Job Duties include, but are not limited to:

• Provides direct supervision of the CJP staff, including weekly staff and team meetings
• Work collaboratively with the Director in completing Performance Evaluations and making recommendations with regard to recognitions of excellent performance and verbal and written warnings for unsatisfactory performance. 
• Provides leadership for CJP program. This includes oversight of the contract and on-going communication with the contract funders.
• Reviews and keeps track of all referrals, documentation and input into Salesforce and Launchpad 
• Promotes and presents CJP to community partners, treatment providers, families, consumers and others.
• Acts as a liaison between RAMS and HSA
• Works collaboratively with the RAMS Hire-Ability Management Team.
• Trains staff on Salesforce and Launchpad, monitors data entry accuracy.
• Monitors staff on appropriate documentation requirements (Salesforce and Launchpad)
• Prepares monthly statistical data and report(s)
• Reports to director regarding staff compliance in the following areas: charting and performance objectives.
• Provides CJP staff with consultation regarding rehabilitation and other issues.
• Hire, train, and support CJP staff in meeting/exceeding performance objectives.
• Assists director/associate director with revising of the Hire-Ability Policies & Procedures manual.
• Attends client review meetings as needed.
• Attends related outside community meetings as needed.
• Attends HSA contract compliance meetings. 
• Perform other duties as assigned.

Minimum Required Educational level & Experience (Any combination of experience and education listed below that would likely provide the required knowledge, skills and abilities are qualifying):

• A bachelor’s degree (required) or master’s degree (strongly preferred) in a Human Services or Business field, and
• At least 3 years of work experience within Vocational Rehabilitation and 2 years in related management-level responsibilities.

Other Requirements:  

Knowledge of:

• Principles, practices and techniques of vocational administration. 
• Fiscal management techniques.
• Mental health issues as related to maintaining employment in the community.
• Job Development and social enterprise development.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Manage and supervise vocational staff.
• Understand cultural and language barriers with CalWORKs clients
• Explain to staff rules, regulations, policies and procedures.
• Communicate effectively, both orally and in writing.
• Exercise sound independent judgment within established policies and guidelines. 
• Establish and maintain accurate records and files and prepare clear and concise reports, correspondence and other written materials.

Other:

• Familiarity with community behavioral health systems of care in San Francisco, including the philosophy of care, levels of care for clinical services, and delivery of such services, highly preferred.
• Familiarity with the San Francisco community resources/services (may include health, mental health, substance abuse, vocational, housing, etc), highly preferred.
• Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community.
• Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc., as related to treatment strategies for the population of Hire-Ability Vocational Services.
• Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels.
• Applicants with ability to provide bilingual & culturally competent services in Asian languages (especially Cantonese or Tagalog) HIGHLY ENCOURAGED TO APPLY due to the nature of the populations served at the program.