What are the responsibilities and job description for the Customer Care Coordinator position at Richemont?
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Customer Care Coordinator
Richemont Regional Distribution Center | Grand Prairie, TX
Role Overview
Responsible for delivering an exceptional service experience to our valued partners by responding to clients’ needs and trending feedback to drive continuous improvement at the RDC.
Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical.
Responsibilities
Operational Excellence: Maintain the centralized email inbox
System & Project Participation: Participate in SAP/EWM system checks and business development projects.
Cross-Functional Support: Ability to Cross-train in multiple areas as need and support planning and scheduling team.
Solving & Decision Making: Proactively resolve issues, make data-driven decisions, and escalate complex problems.
Qualifications
We Offer – United States
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Customer Care Coordinator
Richemont Regional Distribution Center | Grand Prairie, TX
Role Overview
Responsible for delivering an exceptional service experience to our valued partners by responding to clients’ needs and trending feedback to drive continuous improvement at the RDC.
Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical.
Responsibilities
Operational Excellence: Maintain the centralized email inbox
- Categorize and organize email inquiries by topic for proper trending
- Maintain system, process and product knowledge to conduct accurate research, utilizing resources (internal, external, support teams’ work flows)
- Resolve client challenges with the highest professionalism, promptly, and accurately by investigating problems and developing solutions
- Provide timely and appropriate follow-up to Maisons per established guidelines and KPI’s
- Cultivate a meaningful and lasting client relationship by delivering first contact resolution
- Have a strong level of communication across multiple channels and with local and global partners
- Summarize in an orderly and comprehensive manner, such as in tables and charts.
- Makes recommendations on potential training opportunities and process improvements
- Utilize continuous improvement tools for resolution and adherence
- Participate in quality projects and auditing
- Stay current with system, process, product changes that affect our ability to perform accurate research and responses..
System & Project Participation: Participate in SAP/EWM system checks and business development projects.
Cross-Functional Support: Ability to Cross-train in multiple areas as need and support planning and scheduling team.
Solving & Decision Making: Proactively resolve issues, make data-driven decisions, and escalate complex problems.
Qualifications
- High school diploma or equivalent required
- 2-3 years of experience in operations or similar type of environment
- Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
- Understanding of Logistics processes (Inbound, Outbound, Returns, Inventory, and Planning Scheduling, etc.) a plus.
- Experience with Warehouse Management systems; SAP experience a strong plus.
- Strong computer skills (Outlook, Excel, Word, SAP)
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced, demanding environment.
- Strong attention to detail and commitment to quality.
- Continuous improvement mindset, open to learning and finding new and innovative solutions.
- Flexibility to adapt quickly to changing circumstances.
- Fluent in proper English communication: verbal and written (must know how to write and speak professionally and grammatically correct)
- Highly organized
- Detail-oriented
We Offer – United States
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!