What are the responsibilities and job description for the Entry-Level Desktop Support Specialist position at Richdale Apartments?
Overview
We are looking for an enthusiastic and motivated Entry-Level Desktop Support Specialist to join our IT team. This role is ideal for someone starting their IT career who has a passion for technology, enjoys problem-solving, and is eager to learn and grow in a fast-paced environment.
Responsibilities
- Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.
- Assist users with software installation, configuration, and troubleshooting (Windows, Microsoft 365, and common business applications).
- Respond to and resolve helpdesk tickets in a timely and professional manner.
- Perform system updates, patches, and routine maintenance.
- Support account setup, password resets, and access issues.
- Document technical issues and resolutions for knowledge sharing.
- Escalate complex problems to senior IT staff as needed.
- Assist with new user onboarding and workstation setup.
Qualifications
- High school diploma or equivalent; associate degree or IT certifications (CompTIA A , Microsoft, etc.) a plus.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong customer service and communication skills.
- Ability to troubleshoot technical issues with guidance and training.
- Eagerness to learn new technologies and processes.
- Reliable, detail-oriented, and able to manage time effectively.
