What are the responsibilities and job description for the IT Support Specialist position at Richardson?
Description
Richardson Sports is a premium brand focused on headwear, team uniforms, and performance apparel.
This is an entry-level position responsible for providing end-user technical support while assisting in the maintenance and administration of Richardson Sports' network, server, and cloud infrastructure. This position serves as a primary point of contact for employee technical support while assisting with systems and network administration. Success in this role requires strong problem solving, troubleshooting, communication, and customer service skills.
This position is fully on-site at our headquarters in Springfield, Oregon.
Duties And Responsibilities
Provide end-user workstation hardware and software technical support, particularly troubleshooting connectivity and workstation-network issues
Manage user access, permissions, and onboarding/offboarding tasks in a Microsoft 365 environment
Support maintenance of Windows Server and Active Directory environments
Support regular patching and updates of Windows Server and desktop operating systems
Assist with VoIP phone system configuration and maintenance, including phone numbers, extensions, call routing, and voicemail
Participate in scheduled after-hours or weekend maintenance as needed
Document issues, resolutions, and system changes
Other duties and projects as assigned by the Technical Services Manager
Requirements
Required Knowledge & Experience
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws
Richardson Sports is a premium brand focused on headwear, team uniforms, and performance apparel.
This is an entry-level position responsible for providing end-user technical support while assisting in the maintenance and administration of Richardson Sports' network, server, and cloud infrastructure. This position serves as a primary point of contact for employee technical support while assisting with systems and network administration. Success in this role requires strong problem solving, troubleshooting, communication, and customer service skills.
This position is fully on-site at our headquarters in Springfield, Oregon.
Duties And Responsibilities
Provide end-user workstation hardware and software technical support, particularly troubleshooting connectivity and workstation-network issues
Manage user access, permissions, and onboarding/offboarding tasks in a Microsoft 365 environment
Support maintenance of Windows Server and Active Directory environments
Support regular patching and updates of Windows Server and desktop operating systems
Assist with VoIP phone system configuration and maintenance, including phone numbers, extensions, call routing, and voicemail
Participate in scheduled after-hours or weekend maintenance as needed
Document issues, resolutions, and system changes
Other duties and projects as assigned by the Technical Services Manager
Requirements
Required Knowledge & Experience
- Foundational knowledge of Windows desktop operating systems
- Basic understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory concepts
- Basic experience supporting Microsoft 365 applications and user accounts (Outlook, Teams, OneDrive)
- Strong troubleshooting and communication skills
- Ability to manage multiple priorities and respond in a timely manner
- Exposure to enterprise applications (e.g., ERP systems like SAP, databases such as SQL Server)
- Experience with cloud services such as AWS
- Experience with virtualization technologies such as Proxmox and VMWare
- Basic understanding of IT systems administration concepts
- Associate's degree or equivalent combination of experience and relevant certifications
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws