Desktop Support Specialist

Top 3 Skills:

Trouble Shooting with end users

Customer Service Skills

Microsoft Products

In 2026, the Judicial Branch will be implementing its new case management system -- Maine eCourts -- to approximately 80% of court locations throughout the state of Maine. The ideal candidates will be providing comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE) IS PREFFERED.

Provide accurate and complete answers to general use and environment questions in a timely manner

Serve as the point of contact for technology support and services

Serve as the point of integration between the business functions of the department and the technology

requirements of the department.

Provide desktop computer support

Ensure that all work is documented for future reference.

Follow quality standards.

Ensure effective and reliable backups are being performed.

Proactively address customer needs.

Communicate accurate and useful status updates.

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and

software

Investigate user problems, identify their source, determine possible solutions, test and implement solutions

Ability to work in a team environment.

Strong communication skills; both written and spoken

Investigate user problems, identify their source, determine possible solutions, test and implement solutions

RELEASE SCHEDULE RELATED TO TRAVEL IN ATTACHMENTS

REGION

COUNTY(IES)

COURT LOCATIONS

Go-Live Date*

4

Kennebec and Somerset

Augusta, Skowhegan, Waterville

2/2/26

1

York

Biddeford

3/30

7&8

Aroostook, Hancock, Washington

Calais, Caribou, Ellsworth, For Kent, Houlton, Machias, Presque Isle

6/1/26

2

Cumberland

Bridgton, Portland

7/27/26

6

Know, Lincoln, Sagadahoc, Waldo

Belfast, Rockland, West Bath, Wiscasset

9/28/26

5

Penobscot and Piscataquis

Bangor, Dover-Foxcroft, Lincoln, Millinocket, Newport

12/7/26