What are the responsibilities and job description for the Field Service Technician position at Rhino Tool House?
Overhead Crane Field Service Technician
Location: Wichita, Kansas
Position Summary:
Rhino Tool House is seeking an experienced Overhead Crane Field Service Technician to perform preventive maintenance, troubleshooting, and repairs on overhead cranes, hoists, and lifting devices at customer facilities. This role operates in active industrial environments and is critical to safety, regulatory compliance, equipment reliability, and customer satisfaction. The position requires strong technical capability, thorough documentation, and professional customer interaction.
Brief Description:
The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.
- Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
- Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
- Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
- Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
- Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
- Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
- Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
- Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
- Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
- Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
- Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
- Responsible for maintaining a professional appearance and image at all times
- Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
- Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
- Maintain the Quality Assurance Standards
- Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
- Keep training assignments current
- Perform other duties as assigned
Required Education:
A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred
Required Experience And Skills:
- 2-year minimum crane maintenance experience, including periodic annual inspections preferred
- Experience and knowledge of all safety standards/regulations as it relates to crane maintenance required
- Experience and knowledge of AC/DC theory, and the ability to troubleshoot 480 VAC
- 3 phase motor control systems preferred
- Experience with variable frequency drives preferred
- Previous overhead crane service experience preferred but not required
- Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
- Valid driver’s license in good standing that meets company requirements
- Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties
- Ability to work at heights greater that six feet of the ground
- Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs
- Travel required. Occasional overnight travel required
- Requires solid written and verbal communication skills
- Demonstrated mechanical aptitude
- Strong analytical, conceptual and planning skills are required
- Excellent math skills and overall PC literacy (Microsoft Office) are required
- Must be detail oriented, self-motivated and disciplined with the ability to multi-task
- Must successfully complete a criminal background check, physical, drug screen and Everify
- Maintain a clean driving record, adhere to DOT compliance requirements while operating company vehicles. Obtain DOT Health Card (Medical Examiners Certificate)
- Legally Authorized to work in the United States
Salary : $20 - $30