Onsite Support Manager- Aviation Tooling

About RH Aero Systems

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary

The Readiness Manager is a dynamic role which blends relationship management with technical expertise and hands-on problem-solving and base out at Client Site in Lafayette, Indiana. Serving as a primary point of contact and operating daily within a customer’s engine MRO shop, the Readiness Manager is pivotal in delivering an exceptional tooling management experience. Primary responsibilities of this role include evaluation and inspection of tooling, submission and coordination for repairs and upgrade, troubleshooting tooling issues, providing tooling familiarization to technicians and ongoing inventorying, storing and retrieving of tooling and providing excellent onsite communications support

Responsibilities

• Working with cross functional teams, manage specific projects, products and services in assigned region
• Assist in managing on-hand inventories (to include Rhinestahl and customer owned assets)
• Perform basic to mid-level troubleshooting, evaluations, testing, maintenance and repairs on tooling and equipment
• Review tool drawings for design/manufacturing problem when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, repairs, tests, etc. then reassemble tool (as required) for delivery to the customer
• Participate in supply chain development and monitoring activities
• Monitor and support RHAero's GE360 Foam cart maintenance and support program in region
• Support customer projects and equipment set up and familiarization trainings
  
  

Technical Responsibilities

• Support the Technical and Regional Customer Management teams
• Tooling & equipment on-site project support
• Tooling & equipment OEM support
• Tooling & equipment support related to modifications, upgrades, repairs, calibrations, etc
• Troubleshooting tooling and equipment (electrical and hydromechanical)
  
  

Qualifications

QUALIFICATIONS AND EXPERIENCE:

• Fluent in English (written and verbal)
• Bachelor’s degree or equivalent relevant experience
• 5 years of experience in tooling/support equipment, aviation maintenance, or field service within the aviation industry (technical experience required)
• Experience in tooling and equipment design, manufacturing, or production environments
• Strong project/program management, presentation, and communication skills
• Proficient in Microsoft Office (Excel, PowerPoint) and ERP systems
• Highly organized with strong attention to detail and accuracy
• Self-motivated with the ability to work independently
• Ability to read and interpret technical drawings from an engineering perspective
• Ability to understand aviation engine, aircraft, and procedural manuals
• Hands-on experience with mechanical evaluation, troubleshooting, and repair of equipment
• Physically capable of performing manual tasks for extended periods (up to 8 hours as needed)
• Ability to lift and carry up to 50 lbs
• Willingness to travel within the assigned region and occasionally internationally to customer and RHAero's locations
• Ability to effectively engage with stakeholders across all levels of a customer organization