What are the responsibilities and job description for the Customer Service Coordinator position at RH Aero Systems?
About RH Aero Systems
RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit RHAero.com.
Job Summary
The Customer Success & Supply Chain Coordinator is a cross-functional operational support role responsible for supporting customer communication, workflow coordination, supply chain activities, and service center operational continuity within a smaller service center environment.
Due to the size and structure of the Atlanta operation, this role offers exposure to both customer coordination and supply chain support activities, with close collaboration across technicians, logistics, leadership, and operational support teams.
The ideal candidate is organized, adaptable, collaborative, and comfortable operating within structured workflows and evolving operational environments. This role requires strong communication skills, operational awareness, and the ability to balance customer expectations with operational realities.
Key Responsibilities
Customer Communication & Coordination
Qualifications and Experience:
We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.
We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.
RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit RHAero.com.
Job Summary
The Customer Success & Supply Chain Coordinator is a cross-functional operational support role responsible for supporting customer communication, workflow coordination, supply chain activities, and service center operational continuity within a smaller service center environment.
Due to the size and structure of the Atlanta operation, this role offers exposure to both customer coordination and supply chain support activities, with close collaboration across technicians, logistics, leadership, and operational support teams.
The ideal candidate is organized, adaptable, collaborative, and comfortable operating within structured workflows and evolving operational environments. This role requires strong communication skills, operational awareness, and the ability to balance customer expectations with operational realities.
Key Responsibilities
Customer Communication & Coordination
- Serve as a point of contact for customer order updates and operational communication
- Provide proactive communication regarding order status, approvals, delays, and shipment readiness
- Maintain customer communication cadence throughout open orders
- Coordinate customer follow-up for approvals, missing information, and operational escalations
- Support customer issue resolution and Quality Notification (QN) coordination
- Maintain accurate order status and visibility within internal systems
- Support repair pricing and parts sourcing activities
- Assist with vendor RFQ activity, lead-time validation, and material tracking
- Coordinate with technicians, logistics, and leadership to support operational flow
- Support prioritization of urgent customer requirements and operational escalations
- Assist with workflow coordination from intake through shipment release
- Support supply continuity and operational responsiveness
- Operate within established SOPs, work instructions, and operational processes
- Support continuous improvement of workflow visibility and communication standards
- Maintain accurate tracking and documentation within systems such as SAP, OTRS, Praxedo, and Microsoft Office
- Support process improvement initiatives and operational reporting activities
- Work collaboratively across operations, logistics, supply chain, and leadership teams
- Support issue resolution and operational continuity through effective communication
- Operate effectively within an international business environment
- Maintain professional communication across multiple organizational levels and cultures
Qualifications and Experience:
- Experience in customer service, customer success, operations, supply chain, or service coordination environments
- Strong organizational, communication, and follow-up skills
- Ability to manage multiple priorities simultaneously
- Ability to work effectively within structured operational environments
- Proficiency with Microsoft Office Suite
- Professional communication skills with internal and external stakeholders
- Experience in aviation, aerospace, tooling, maintenance, repair, or industrial service environments
- Experience with SAP, ERP systems, ticketing systems, or workflow management tools
- Experience supporting international customers or global operations
- Experience supporting operational process improvement initiatives
- Customer Communication
- Operational Coordination
- Cross-Functional Collaboration
- Process Discipline
- Problem Solving
- Adaptability
- Accountability
- Continuous Improvement Mindset
- Strong ownership mindset
- Ability to operate effectively within structured workflows
- Comfort working within evolving or developing operational environments
- Professional communication and escalation judgment
- Ability to collaborate effectively across teams and functions
- Continuous improvement mindset aligned with operational excellence
We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.
We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.