Front Desk Coordinator

RGV Fatty Liver Clinic – Job DescriptionsFront Desk Coordinator – RGV Fatty Liver Clinic

Location: Weslaco

Summary

The Front Desk Coordinator is the first point of contact for patients at the RGV Fatty Liver Clinic. This role is responsible for providing a welcoming and efficient check-in experience, coordinating appointments, and supporting daily clinic operations. The position requires strong communication, multitasking, and customer service skills in a fast-paced clinical environment.

Key Responsibilities

· Greet all patients and visitors with professionalism and empathy.

· Answer and route phone calls; respond to patient inquiries promptly.

· Schedule and confirm clinic, procedure, and FibroScan appointments using EMR scheduling tools.

· Manage new patient intake, verify insurance, and collect co-pays or balances.

· Prepare and update patient records and consent forms in compliance with HIPAA.

· Maintain front office organization, lobby cleanliness, and signage.

· Support referral coordination, faxing, and communication with referring provider offices.

· Assist with daily administrative tasks such as scanning, filing, and correspondence.

· Maintain supply inventory and coordinate maintenance of front desk equipment.

· Collaborate with clinical staff to optimize daily patient flow.

· Uphold confidentiality and professionalism in all communications.

Qualifications

· High school diploma or GED required; associate’s degree preferred.

· Minimum 1 year of experience in a medical front office or outpatient clinic.

· Bilingual (English/Spanish) required.

· Experience with EMR/EHR systems and Microsoft Office Suite.

· Strong organizational, multitasking, and communication skills.

· Friendly, professional demeanor and ability to work in a team setting.

Work Environment

• Outpatient clinical office setting.
• Prolonged periods of sitting and computer use.
• May involve occasional lifting of office materials up to 25 lbs.

Benefits

· Competitive pay and performance incentives.

· Health, dental, and vision coverage.

· PTO and paid holidays.

· Scrub allowance.

· Opportunities for professional growth in a specialty care environment.

Pay: From $12.00 per hour

Work Location: In person

Salary : $12