Sales and Service Advisor → Sales and Service Advisor

Role Overview

As a Sales and Service Advisor, you will be a key customer-facing representative in an automotive service environment. Your responsibilities include greeting customers, listening to their needs, recommending appropriate services, and guiding them through a seamless experience from check-in to checkout. You will review vehicle history, explain maintenance and repair options, and build accurate estimates, work orders, and invoices. Partnering with technicians and management, you will manage workflow, schedule appointments, and communicate updates to ensure customer satisfaction. Additionally, you'll perform post-service follow-ups, maintain store safety, and uphold company policies.

Qualifications & Skills

• Customer-focused with strong communication, active listening, and organizational skills.
• Comfortable with sales conversations and learning automotive products and services.
• Proficient in using point-of-sale systems, scheduling tools, and digital inspection technology.
• Able to explain service options clearly, manage multiple priorities, and work in a fast-paced setting.
• Valid driver’s license and ability to work a flexible schedule, including weekends.
• High school diploma or equivalent; preferred experience in automotive sales or service advising, ASE certification, or a state inspector license.
  
  

Key Duties

• Build trust with customers through excellent service and communication.
• Recommend and explain vehicle services, estimates, and warranties.
• Partner with technicians to ensure timely repairs and manage workflow.
• Schedule appointments, verify parts, and ensure proper checkout procedures.
• Follow safety protocols, keep the store customer-ready, and support a positive work environment.
  
  

Growth Opportunities: The role offers pathways to leadership positions such as Assistant Store Manager and Store Manager, with ongoing training and development.