What are the responsibilities and job description for the Technical Service Representative position at RFR US?
Our Technical Service Representatives provide support to Operations Manager, oversee project installations, perform service and repair on equipment, transport items that require movement in order to meet company needs.
What we do:
At Rain for Rent® , we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.
To learn more about Rain for Rent please check out this short 2 minute YouTube video here.
Rain for Rent® employees take great pride in being part of a family-owned company with a rich and enduring legacy. Since 1934, we’ve delivered consistent, high-quality products and services to our customers. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent® remains committed to excellence. Honesty and integrity are at the core of everything we do. Our dedicated team strives to exceed expectations through exceptional service and unwavering quality. Through the years we have held steadfast by maintaining our values of hard work, honesty, integrity, commitment and good stewardship. Continual diversification and a willingness to change directions with our products and services have driven our success.
As a Technical Service Rep, you will be responsible for providing support to the Operations Manager, oversee project installations, perform service and repair on equipment, transport items that require movement in order to meet company needs.
Essential Duties and Responsibilities:
- Oversee installation of customer’s projects including personnel assigned to the project.
- Inspects finished jobs to assure quality control standards have been met.
- Interacts with salesperson, management, and customers on status of customer projects.
- Operates light duty (less than three tons).
- Helps load/unload pipe, pumps and equipment for scheduled delivery to customer or another Branch.
- Keeps accurate written records of all deliveries and pick-ups, obtains customer signatures as well as pictures needed for invoicing as required by management.
- Maintains all driving records required by management on a timely basis.
- Performs required truck inspections. Maintains truck in top operating condition. Reports any needed maintenance/repair to Operations Manager in writing. Keeps truck clean.
- Perform maintenance and repair duties on all rental equipment
- Maintains a safe, neat, and orderly working environment.
- Completes paperwork as assigned.
- Follows company safety rules and wears personal protective equipment at all times.
- Delivery and pick up of rental equipment.
What we offer:
- Comprehensive employee benefits package, including medical, dental, vision, and a matching 401(k) plan
- Career advancement through company-sponsored training and development
- Competitive base salary
- Nine paid holidays and a comprehensive paid time off program
- Tuition reimbursement benefits
When you join the Rain for Rent team, you will have the opportunity to make friends in the course of doing good business and can contribute positively to your community. The choice is easy. Join the Rain for Rent team today.
**Rain for Rent does not accept 3rd party applicants**
Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.
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