What are the responsibilities and job description for the Zubie Customer Success Manager position at Reynolds & Reynolds?
*In office position working Monday-Friday 8am-5pm EST*
TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills. Responsibilities will include, but are not limited to:
-Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
-Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction
-Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
-Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
-Partner with sales, product, and marketing teams to address customer needs and improve the overall experience
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