What are the responsibilities and job description for the Customer Success Manager position at The Reynolds and Reynolds Company?
Position Description
*In office position working Monday-Friday 8am-5pm EST*
Responsibilities
TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills. Responsibilities will include, but are not limited to:
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
*In office position working Monday-Friday 8am-5pm EST*
Responsibilities
TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills. Responsibilities will include, but are not limited to:
- Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
- Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction
- Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
- Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
- Partner with sales, product, and marketing teams to address customer needs and improve the overall experience
- 3-5 years of experience in account management or customer success required
- Proficiency in Zendesk, Intercom, and/or Hubspot required
- Relevant industry experience in automotive fleet, rental, or telematics preferred
- College degree preferred
- Bilingual in Spanish preferred
- Experience in delivering web-based training for customers via phone, Zoom, or email
- Excellent communication and relationship building skills
- Strong project management and prioritization skills
- Proficient in MS Office products
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses