What are the responsibilities and job description for the Senior Customer Service Engineer position at Revvity?
Overview
Every day, Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.
Revvity is seeking a Senior Field Service Engineer to support cutting-edge In Vivo Imaging product line within our Imaging Business, who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area.
The region covered where the Senior Field Service Engineer will provide primarily support include MA, RI, CT, NH, VT, ME and NY with additional travel as required with the majority of support in Cambridge/Boston area in MA. Overnight travel is required for this position.
Key Responsibilities:
Enhance the Customer Experience:
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Every day, Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.
Revvity is seeking a Senior Field Service Engineer to support cutting-edge In Vivo Imaging product line within our Imaging Business, who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area.
The region covered where the Senior Field Service Engineer will provide primarily support include MA, RI, CT, NH, VT, ME and NY with additional travel as required with the majority of support in Cambridge/Boston area in MA. Overnight travel is required for this position.
Key Responsibilities:
Enhance the Customer Experience:
- Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Communicate service offerings including training, support, software, laboratory services products and field upgrades
- Partner with our customers to understand their analytical workflow and application
- Expected to travel up to 50% (50% locally in the state of MA and 50% in other states).
- Support the local instrument sales representative(s) to help secure new instrument orders
- Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
- Display exceptional written and verbal communication skills and actively interface with peers and customers
- Develop organizational awareness of other functional groups and product line
- Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
- Contribute to account profitability through efficient execution and service delivery
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
- Maintain assigned assets including Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer
- Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
- Associate's degree and a minimum of 7 years of field experience with a directly related experience in medical and biological research device service and support OR
- Bachelor’s degree and a minimum of 5 years of field experience with a directly related experience in medical and biological research device service and support AND
- A valid driver’s license
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Salary : $85,000 - $100,000