Onsite Software Engineer

Job Summary

Delivers expert technical assistance to customers by diagnosing and resolving reported software issues for Diagnostics Software Services (DSS) applications. Conducts thorough complaint investigations, implements appropriate escalation procedures when necessary, and maintains comprehensive documentation throughout the support process. Participates in software configuration activities as required. Consistently meets or exceeds standards for customer satisfaction, quality, and operational efficiency.

Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative.

Please Note: This is a customer-funded position. Continued employment is contingent upon the availability of customer funding.

WORKING CONDITIONS

• The position will be onsite 5 days a week in Austin, Texas.
• This position requires travel to Ohio as needed for onboarding and recurring training purposes.
• General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.
  
  
  

Key Responsibilities

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to:
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.
  
  
  

Basic Qualifications

• Technical Associate degree or commensurate experience.
• Minimum of 2 years of configuring software.
• Technical experience with writing and executing SQL statements.
  
  
  

Preferred Qualifications

• Customer support experience using a case management system and troubleshooting technical issues.
• Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• The ability to work independently as well as in a team environment.
  
  
  

The base salary range for this full-time position is $86,000.00 - $100,000.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan
  
  
  

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.