What are the responsibilities and job description for the Laboratory Service Engineer (Genomics) position at REVVITY?
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000 colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
Find your future at Revvity.
We are searching for a Laboratory Service Engineer to join our team based in Alderley Park, Manchester, this is a Laboratory based role with occasional support across the wider area as required. In this role, you'll work hands-on with advanced laboratory systems, acting as the face of the company while ensuring customer satisfaction through high-quality service, maintenance, and support.
Role Description
Perform onsite service as advised by laboratory personnel in conjunction with our CRM tool. This includes installation, maintenance, and repair of current and future laboratory products.
Assist field service teams with installation, maintenance, and repair tasks as needed, focusing primarily on the local area.
Provide first-line onsite user training for laboratory systems.
Ensure all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision for the specific instrument types.
Maintain ancillary documentation, including the Safety Manual and Procedures Manual, to the highest standard, with regular reviews in accordance with the Quality Management System.
Align personal working practices with the department's performance targets and actively demonstrate compliance with all team objectives.
Maintain personal service spares and inventory records to the highest standard, quickly resolving any discrepancies.
Ensure tools and test equipment are adequate for the required service and that all test equipment is calibrated as per schedule.
Complete all Work Orders and associated documentation within one day of completion. Ensure all e-learning, expense claims, and vehicle-related forms are submitted on time.
Perform specific and agreed tasks as outlined in the Goal Statements, aligned with the company culture.
Role Requirements
Education: Bachelor's Degree, HNC, or equivalent in Engineering (preferred). Chemistry or Biology to at least senior school level is also advantageous.
Experience:
Significant in a related Customer Service/Laboratory repair environment.
Experience with genomic systems in a GXP environment is an advantage, though full training will be provided.
Strong PC skills, including knowledge of Microsoft OS (XP, 7), networking, and Laboratory Information Systems.
Electronics background, ideally gained in a high-tech service environment, with an understanding of analytical and clinical instrument applications.
Skills: Excellent verbal and written communication skills, strong organisational abilities, and the capacity to motivate and engage with customers professionally.
Other Requirements: A full driving license and a readiness to travel as needed.
What We Offer
Comprehensive technical training and ongoing mentoring.
Meaningful, hands-on work with state-of-the-art laboratory products.
A collaborative and diverse working environment.
Career development opportunities in a forward-thinking organisation.
Competitive package, including salary, private healthcare, life insurance, and more.
Join us and take the next step in your career!
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