What are the responsibilities and job description for the Customer Support Representative position at Revvity?
Overview:
Join Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer Service Representative! You'll receive comprehensive training on cutting-edge medical technology, build lasting relationships with healthcare professionals, and directly support life-changing reproductive health programs. Enjoy excellent work-life balance with a 9:00 AM - 5:30 PM CST schedule, professional development opportunities, and the chance to travel (5-10%) for hands-on learning experiences in Texas and Akron, Ohio.
Role & Responsibilities:
- Responds to incoming phone calls, emails, and system submitted support requests
- Troubleshoot and recreate reported issues in software and applications
- Document incoming support requests in designated call system
- Escalate issues per defined process
- Assist program support in researching and responding to customer requests
- Additional tasks as assigned
Basic Qualifications:
- High school diploma
- A minimum of 2 years’ experience in customer support
Preferred Qualifications:
- Associates degree
- 3 years’ experience in customer support
- Knowledge of hospital systems and processes
- Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint)
- Experience with Customer Management and Support tools
- Ability to contribute to solutions which meet the needs of the business
- Ability to meet deliverable deadlines
- Excellent interpersonal, verbal, written, communications, and consulting skills
- Ability to adapt
Working Conditions:
- Standard working hours 9:00am to 5:30pm CST with after hours or on-call support as needed on weekends and holidays.
The base salary range for this full-time position is $36,500.00 - $45,500.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
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What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Salary : $36,500 - $45,500
