What are the responsibilities and job description for the Customer Success Manager- New York (Remote) position at Revuze?
Revuze is an AI Enterprise SaaS company that helps the world’s leading brands truly understand their customers. Using advanced AI and machine learning, we analyze Voice of Customer data from reviews, surveys, social, and service channels and turn it into actionable insights. Our platform empowers CPG brands to streamline market research, drive product innovation, enhance marketing effectiveness, and optimize e-commerce performance.
About The Role
We’re looking for an experienced hands-on Customer Success Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM at Revuze, you’ll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. You’ll serve as their trusted advisor — helping them transform data into meaningful business impact while connecting them to Revuze’s internal experts in product, analytics, and insights.
Responsibilities
About The Role
We’re looking for an experienced hands-on Customer Success Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM at Revuze, you’ll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. You’ll serve as their trusted advisor — helping them transform data into meaningful business impact while connecting them to Revuze’s internal experts in product, analytics, and insights.
Responsibilities
- Strengthen customer engagement and increase product adoption and usage.
- Drive retention by proactively identifying risks and implementing success plans.
- Deliver professional value by aligning customer business needs with Revuze’s data and insights capabilities.
- Serve as the bridge between customers and our internal teams — product, data, and insights — to ensure seamless collaboration and tailored solutions.
- Lead onboarding, training, and ongoing optimization for enterprise accounts.
- Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
- Advocate for customers internally and influence product direction based on their feedback and evolving needs.
- Collaborate closing with Account Management in an effort to drive maximum value for Revuze within the accounts you are responsible for.
- 5 years of experience in Customer Success or Account Management within Enterprise SaaS environments.
- Proven success in managing global enterprise accounts with complex organizational structures.
- Background in CPG, Market Research, MarTech, or Consumer Insights- a strong advantage.
- Strong analytical skills and the ability to connect data insights to strategic business outcomes.
- Excellent relationship-building, communication, and presentation skills.
- Proactive, collaborative, and passionate about driving customer success.
- Tech-savvy, curious, and comfortable engaging with AI-driven or analytics platforms.