Operations Manager

(This is for a RevPilots' client)

Operations Manager - NYC or San Francisco

About Our Client:

Our client is a platform for residential services contractors that accelerates the sales and adoption of high-efficiency HVAC, plumbing and electrical systems, leveraging the power of technology to address some of the world's most pressing environmental challenges. Their mission is to build the software infrastructure to help the built world transition to a greener future.

They are backed by top investors, including Sequoia, Bling, BoxGroup, and industry leaders.

Role Description:

As an Operations Manager at our client, you will work at the beating heart of the business, helping to ensure that they successfully remove administrative burdens off of their contractor customers — all while providing key inputs back to their product team that feed their AI models.

You will be responsible for managing the day to day work of their growing operations team, ensuring quality control and accuracy in their rebate/warranty/permit applications, and collaborating closely with their Product/Engineering teams to ensure they are building tools that make their customers' lives easier. They're growing incredibly quickly month-over-month, and are looking for a motivated Ops rockstar to join their team!

Responsibilities:

• Become an industry expert in the 3 key product lines that feed into the broader Instafile offering: Rebates, warranty registrations, and permits
• Oversee growing ops team, ensure they have the tools they need to continue working efficiently and accurately
• Manage hiring and training of new junior ops team members as well as continued team growth and development
• Learn the company's product front to back in order to provide recommendations and roadmap guidance to the Engineering/Product teams

Skills and Qualifications:

• Required:
• Minimum of 5 years of operations experience at a high-growth startup or tech company, preferably a SaaS company.
• Comfort in owning OKRs and key KPIs and driving them forward.
• Exceptional work ethic, follow-through, and judgment.
• Strong written and verbal communication skills, with the ability to influence and communicate cross-functionally.
• Nice to have:
• Experience managing a team of Ops juniors or offshore/hourly staffers.
• Open to former startup founders, consultants and investment bankers looking to make a change.

• What They Offer:
• Salary: $120,000-$160,000
• An opportunity to work on a project with significant potential for societal impact.
• Competitive compensation across cash and equity.
• A supportive, challenging, and collaborative work environment.
• Unlimited opportunity for growth and learning.
• Carbon offsets for your day to day emissions impact.
• Office space with a dedicated desk, and budget for office equipment.
• Benefits, including: competitive healthcare/dental/vision (with a 100% covered option), flexible PTO, education stipend, free in-office lunch etc.

• Our client is proud to be an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to use your skills to make a tangible difference in the world, they'd love to hear from you.