Customer Success Manager

(This is for a RevPilots' client)

Customer Success & Employer Brand Activation Manager

Hybrid - Palm Beach Gardens

About the Role

Our client is looking for a highly organized, proactive, execution-oriented Customer Success & Employer Brand Activation Manager to ensure their certified companies fully activate, implement, and realize the value of everything included in their certification.

This is not a passive account management role.

They need someone who naturally takes ownership, follows through relentlessly, communicates proactively, and ensures clients receive measurable value from the ecosystem — including employer branding assets, recruiting tools, CertCheck, content generation, profile activation, widgets, benchmarking, and candidate attraction tools.

You will become the operational bridge between sales, onboarding, customer success, employer branding, recruiting activation, and account growth.

This role is ideal for someone who:

• loves creating order from complexity,
• is operationally obsessive,
• communicates clearly and proactively,
• enjoys helping clients succeed,
• and takes pride in making sure nothing falls through the cracks.

What You'll Own

Customer Onboarding & Activation

• Lead onboarding for newly certified clients
• Ensure profiles, badges, testimonials, widgets, assets, and company information are fully completed and activated
• Guide customers through CertCheck and related platform capabilities
• Help clients understand and implement the full value of their certification package
• Coordinate onboarding timelines, implementation steps, and activation milestones
• Ensure clients are successfully using the platform, tools, and recruiting assets

Employer Brand & Recruiting Activation

• Ensure clients fully activate and promote their certified job pages and recruiting assets
• Help clients maximize visibility of their open roles across career pages, ATS systems, and recruiting channels
• Ensure certification badges, widgets, banners, and recruiting assets are implemented correctly on careers sites and job postings
• Monitor whether clients are receiving visibility, engagement, and applicant flow from their certification assets
• Guide clients on best practices for improving candidate attraction, employer brand visibility, and recruiting performance
• Help clients use AI-generated recruiting content, social media kits, PR assets, and career page tools to drive candidate engagement
• Ensure customers understand how to use certification as a competitive recruiting advantage

Customer Success & Value Realization

• Build strong relationships with certified companies and key stakeholders
• Ensure customers are receiving real value and measurable outcomes from the platform
• Proactively identify gaps in activation, adoption, engagement, and implementation
• Help clients showcase their culture, employee experience, and employer brand effectively
• Support account retention and expansion through strong execution and customer success
• Ensure customers understand what they purchased, how to use it, and how to maximize results

Account Operations & CRM Management

• Maintain clean, organized, and accurate records in HubSpot
• Track onboarding progress, activation milestones, next steps, follow-ups, renewals, and account statuses
• Create and manage workflows, reminders, and operational follow-through
• Coordinate internally with leadership, marketing, operations, and customer-facing teams
• Ensure no accounts, tasks, deliverables, or client requests fall through the cracks

Product & Platform Expertise

• Become an expert in CertCheck, products, recruiting tools, employer branding assets, widgets, benchmarking, and platform functionality
• Educate customers internally and externally on how to use the ecosystem effectively
• Help improve onboarding workflows, activation processes, and customer journeys
• Identify opportunities to improve adoption, retention, customer experience, and operational efficiency

What Success Looks Like

• Clients are fully onboarded, activated, and successfully using the platform
• Profiles, widgets, badges, testimonials, and recruiting assets are implemented correctly
• Customers clearly understand the value of their certification and ecosystem
• Clients actively use employer branding and recruiting tools
• Job pages receive visibility, engagement, and applicant traffic
• HubSpot and operational systems remain organized and up to date
• Leadership has visibility into onboarding, activation, and account health
• Customers renew and expand because they are seeing measurable value and ongoing results
• Sales teams are freed up to focus more on relationships, strategy, and revenue growth

Requirements

• 3 years in customer success, onboarding, account operations, client services, employer branding, recruiting operations, project coordination, or similar operational/customer-facing role
• Extremely detail-oriented and highly organized
• Strong written and verbal communication skills
• Strong operational follow-through and accountability
• Ability to manage multiple priorities simultaneously
• Comfortable working in a fast-moving entrepreneurial environment
• Able to work independently and proactively
• Experience using CRM systems such as HubSpot
• Experience coordinating workflows, onboarding, timelines, and client deliverables

Strong Plus If You Have

• Experience in HR tech, employer branding, recruiting, SaaS, consulting, media, or certification programs
• Experience supporting recruiting teams or employer branding initiatives
• Experience with onboarding systems, customer activation, or implementation management
• Experience improving customer journeys and operational processes
• Experience working with executive-level clients and stakeholders

Personality Fit

This role is for someone who:

• naturally follows through,
• communicates proactively,
• notices details others miss,
• likes structure and accountability,
• enjoys helping customers succeed,
• and takes pride in operational excellence.

This is not the right role for someone who:

• waits to be told what to do,
• avoids systems and process,
• struggles with organization,
• dislikes detail,
• or communicates reactively instead of proactively.

Compensation:

• $60-65K base with a performance bonus tied to customer satisfaction metrics.

BENEFITS

• 401(k)
• Dental Insurance
• Health Insurance
• Medical Insurance
• Health Savings Account

About Our Client

Our client recognizes and certifies companies where employees feel respected, connected, aligned with values, and proud of where they work. They help organizations improve culture, strengthen employer branding, attract better talent, and create workplaces people genuinely love being part of.

Their ecosystem combines certification, AI-powered employer branding tools, recruiting activation, benchmarking, PR visibility, content generation, analytics, and employer reputation technology to help organizations attract talent and build stronger workplaces.