Onsite Service Operations Role

Location: Bronx, NY

Duration: 12 Months revolving no end date benefits after 30 days | Onsite | Lexmark Managed Services | $25/h - $31/h (W2 ONLY) | No sponsorship available

We need an experienced Site Operations & Service Manager to support a key customer engagement at a VA Medical Center in the Bronx. This is a hands-on, onsite role responsible for managing day-to-day service operations, maintaining SLAs, and serving as the primary point of contact for the customer.

This role is ideal for someone with a strong background in printer repair, managed print services, and customer-facing operations who is comfortable working independently in a mission-critical environment.

Key Responsibilities

• Respond to service tickets, diagnose root cause, and repair printers onsite (multiple models)
• Act as the primary onsite contact between the customer, Lexmark Global Services, and subcontractors
• Own and monitor SLAs, ensuring service levels are consistently met or exceeded
• Facilitate weekly/monthly status meetings and provide clear reporting on performance and service metrics
• Support implementation and deployment of print technology, including:
• Inventory and asset management
• IMAC tracking
• Consumables management
• Develop and implement process improvements within the Managed Services environment
• Provide train-the-trainer and end-user training as required
• Support software and firmware releases
• Document current-state and future-state workflows and operational processes
• Partner closely with operations and project teams to support mission-critical activities

Required Experience & Skills

• 5 years of customer-facing experience, including printer repair and onsite support
• Strong experience in Managed Print Services (MPS) or similar onsite technology service environments
• Proven ability to work directly with end users, IT teams, and executive-level stakeholders
• Experience managing SLAs, service metrics, and operational reporting
• Solid technical skills including:
• Printer repair
• Driver and firmware implementation
• Basic networking concepts (IP, SNMP)
• Strong organizational, analytical, and documentation skills
• Comfortable working independently onsite in a customer environment
• Ability to manage multiple priorities in a fast-paced setting

Additional Requirements

• Immunizations required (VA Medical Center environment)
• Ability to support a fully onsite role in the Bronx, NY
• Business degree or equivalent experience (4–6 years)

Why This Role

• Be the onsite lead for a high-visibility customer
• Work in a role that blends technical expertise with operational ownership
• Opportunity to make a direct impact in a mission-critical healthcare environment