Dental Receptionist/Treatment plan coordinator

Position Overview

The Dental Receptionist/Treatment Plan Coordinator is the first point of contact for patients and plays a critical role in ensuring a smooth, positive experience throughout their visit. This position combines front-desk administrative duties with treatment planning responsibilities. The ideal candidate is bilingual in English and Spanish, friendly, organized, detail-oriented, and able to communicate effectively with patients about scheduling, dental procedures, insurance coverage, and financial arrangements.

Key ResponsibilitiesFront Desk & Customer Service

• Greet patients warmly and create a welcoming environment.
• Check patients in and out; ensure all registration and consent forms are completed.
• Answer phone calls, respond to inquiries, and schedule/confirm appointments.
• Manage the daily schedule to optimize provider productivity.
• Communicate clearly and professionally with patients in both English and Spanish.
• Maintain cleanliness and organization of the reception area.

Treatment Plan Coordination

• Present proposed treatment plans to patients, explaining procedures, timelines, and expected outcomes.
• Discuss financial options, including insurance benefits, co-pays, out-of-pocket costs, and payment plans.
• Work closely with the dentist to ensure accuracy of treatment plans.
• Follow up with patients regarding pending treatment and help motivate case acceptance.
• Maintain detailed knowledge of common dental procedures to better answer patient questions.

Insurance & Billing

• Verify dental insurance benefits before appointments.
• Accurately enter insurance information into the practice management software.
• Explain insurance coverage and limitations to patients in an easy-to-understand manner.
• Collect payments, co-pays, and outstanding balances.
• Prepare and submit insurance claims when necessary.

Administrative Duties

• Maintain accurate patient records and update demographic information.
• Assist with recall and reactivation programs to encourage patient retention.
• Generate daily reports and support office workflow.
• Handle confidential patient information in compliance with HIPAA.

Qualifications

• Bilingual in English and Spanish (required).
• Previous dental office or medical office experience preferred.
• Knowledge of dental terminology, procedures, and insurance plans is a plus.
• Experience with dental practice software (e.g., Dentrix, Eaglesoft, Open Dental) is helpful.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Friendly, positive attitude and professional appearance.

Working Conditions

• Full-time or part-time position depending on office needs.
• Typically involves working at the front desk and interacting with patients throughout the day.
• May include occasional Saturday or evening hours depending on the practice.

Benefits (optional section)

• Competitive pay based on experience.
• Health benefits and/or dental coverage.
• Paid time off and holidays.
• Employee dental discounts.
• Opportunities for training and professional development.

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Free parking
• Paid sick time
• Paid time off

Work Location: In person

Salary : $24 - $28