What are the responsibilities and job description for the Customer Service Representative position at Revere Staffing Partners?
Our client is looking for a Customer Service Representative to add to their team. Responsible for managing customer relationships and handling requests including order entry, order status updates, sample coordination, shipment tracking, and follow-up on open items.
Key Responsibilities:
- Maintain strong relationships with assigned customer accounts
- Process and acknowledge customer orders within 24–48 hours
- Respond to inquiries via phone, email, and other channels accurately and promptly
- Provide proactive updates on order status and shipment tracking
- Coordinate sample requests and support sales team needs
- Communicate issues or concerns related to orders, accounts, or projects
- Participate in internal meetings and support cross-functional teams (production, engineering, etc.)
- Track project timelines and keep stakeholders informed
- Prioritize tasks effectively while maintaining open communication with internal teams
- Follow all safety policies and complete required training
Qualifications:
- High school diploma or GED required
- 2 years of customer service experience (manufacturing preferred)
- Familiarity with ERP/MRP systems is a plus
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Strong communication, organization, and problem-solving skills
- Ability to multitask and manage time effectively
- Detail-oriented and team-focused
Work Environment:
- Office and manufacturing setting
- May involve extended computer use and occasional exposure to noise, dust, and fumes
Salary : $23 - $25