What are the responsibilities and job description for the IT Technician - Tier 1 position at Revel?
About Revel
Revel is building the software infrastructure that powers and controls some of the world’s most critical hardware systems—across aerospace, energy, and advanced manufacturing. Our platform replaces outdated, fragmented tools with a modern system that helps teams monitor, manage, and operate real-world equipment more efficiently and reliably. Engineers and operators rely on Revel to keep complex systems running smoothly—where uptime, performance, and reliability are essential. As we grow, we’re scaling both our technology and our internal operations to support more teams, more systems, and more impact. Behind the scenes, that means building a strong, dependable IT foundation that keeps our employees productive, connected, and supported. From onboarding new hires to maintaining day-to-day systems, IT plays a critical role in enabling the entire company to do its best work.
Role Overview
As we scale, we are looking for an IT Technician to support our day-to-day technology operations and ensure a smooth experience for employees across the organization. This role will be critical in handling IT support needs—ranging from onboarding new hires and provisioning equipment to troubleshooting hardware, software, and network issues. You’ll serve as a key point of contact for internal IT support, managing tickets and requests, maintaining systems, and coordinating logistics related to devices and office technology. This position is ideal for someone early in their IT career who is eager to learn within a dynamic environment.
In a Tier 1 role like this, the person is the product 80% of the time — you are the face of IT to every employee, and how you show up matters as much as what you fix. You’ll partner with our current IT lead, taking ownership of core IT functions, and play an important part in scaling our IT function.
Revel is working toward CMMC 2.0 compliance, so this role carries real responsibility for documenting procedures, ticket activity, and system changes in a consistent, auditable way. Attention to process and follow-through on documentation are essential — not optional.
Who You Are
You’re a strong communicator who can be clear, professional, and friendly in both writing and in person, and you’re comfortable explaining technical concepts to non-technical users. You bring a customer-service mindset to every interaction — patient, empathetic, and responsive when colleagues are frustrated or under deadline pressure — and you carry yourself with a professional demeanor: discreet with sensitive information, dependable with follow-through, and calm under pressure.
You’re ownership-oriented: you see a ticket through to resolution rather than handing it off, and you proactively look for ways to improve how things work. You’re curious and self-directed, eager to learn new tools and tackle unfamiliar problems without waiting to be told. And you’re collaborative — you work well with the IT lead and across teams, and you give and receive feedback constructively.
What You’ll Do
At Revel, you’ll have the opportunity to make an immediate impact. We’re at a stage where the right person can help shape processes, improve systems, and directly influence how technology supports the business. You’ll gain exposure to multiple areas of IT (support, systems, and infrastructure), and grow your skillset in a hands-on environment. If you’re someone who enjoys solving problems, helping others, and building better ways of working, Revel offers the space and support to do just that.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Revel is building the software infrastructure that powers and controls some of the world’s most critical hardware systems—across aerospace, energy, and advanced manufacturing. Our platform replaces outdated, fragmented tools with a modern system that helps teams monitor, manage, and operate real-world equipment more efficiently and reliably. Engineers and operators rely on Revel to keep complex systems running smoothly—where uptime, performance, and reliability are essential. As we grow, we’re scaling both our technology and our internal operations to support more teams, more systems, and more impact. Behind the scenes, that means building a strong, dependable IT foundation that keeps our employees productive, connected, and supported. From onboarding new hires to maintaining day-to-day systems, IT plays a critical role in enabling the entire company to do its best work.
Role Overview
As we scale, we are looking for an IT Technician to support our day-to-day technology operations and ensure a smooth experience for employees across the organization. This role will be critical in handling IT support needs—ranging from onboarding new hires and provisioning equipment to troubleshooting hardware, software, and network issues. You’ll serve as a key point of contact for internal IT support, managing tickets and requests, maintaining systems, and coordinating logistics related to devices and office technology. This position is ideal for someone early in their IT career who is eager to learn within a dynamic environment.
In a Tier 1 role like this, the person is the product 80% of the time — you are the face of IT to every employee, and how you show up matters as much as what you fix. You’ll partner with our current IT lead, taking ownership of core IT functions, and play an important part in scaling our IT function.
Revel is working toward CMMC 2.0 compliance, so this role carries real responsibility for documenting procedures, ticket activity, and system changes in a consistent, auditable way. Attention to process and follow-through on documentation are essential — not optional.
Who You Are
You’re a strong communicator who can be clear, professional, and friendly in both writing and in person, and you’re comfortable explaining technical concepts to non-technical users. You bring a customer-service mindset to every interaction — patient, empathetic, and responsive when colleagues are frustrated or under deadline pressure — and you carry yourself with a professional demeanor: discreet with sensitive information, dependable with follow-through, and calm under pressure.
You’re ownership-oriented: you see a ticket through to resolution rather than handing it off, and you proactively look for ways to improve how things work. You’re curious and self-directed, eager to learn new tools and tackle unfamiliar problems without waiting to be told. And you’re collaborative — you work well with the IT lead and across teams, and you give and receive feedback constructively.
What You’ll Do
- Provide day-to-day IT support (hardware, software, and network issues)
- Manage employee onboarding/offboarding (laptops, accounts, access)
- Troubleshoot macOS devices, Wi-Fi, VPN, and other connectivity issues across the office
- Administer user accounts and systems (Google Workspace - SAML, autoprovisioning)
- Coordinate IT logistics (device inventory, provisioning, office setup)
- Maintain thorough, accurate documentation of procedures, tickets, and system changes in support of CMMC 2.0 compliance
- Follow established IT and security procedures consistently, and help refine them as the program matures
- Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with device compliance posture
- Maintain accurate device inventory and asset records (Snipe-IT or similar)
- IT Support experience — 1-3 years in a help desk or technician role, supporting end users day-to-day
- macOS support — confident troubleshooting hardware, software, and common end-user issues on Mac
- Google Workspace administration — comfortable with user provisioning, groups, and basic SSO/SAML concepts
- Networking fundamentals — able to troubleshoot Wi-Fi, VPN, and common connectivity issues
- Strong written communication — able to document procedures, ticket activity, and system changes clearly and consistently
- Ticketing system experience — disciplined about logging, updating, and closing out tickets
- Asset and inventory management — experience tracking devices and provisioning records (Snipe-IT, Jamf, or similar)
- Education — bachelor’s degree or equivalent practical experience
- IT certification — CompTIA A , Network , Security , or similar (or actively pursuing)
- Compliance exposure — prior work in environments aligned to CMMC, NIST 800-171, SOC 2, or similar frameworks
- Shell scripting — basic comfort with bash or similar for automating routine tasks
- macOS Configuration Profiles — experience authoring and deploying profiles for managed devices
- MDM experience — hands-on with Jamf, Mosyle, Kandji, or a comparable Mac-focused platform
- Google Workspace (Identity Provider)
- Endpoint & security tools (SentinelOne)
- Device management (NinjaOne)
- macOS
At Revel, you’ll have the opportunity to make an immediate impact. We’re at a stage where the right person can help shape processes, improve systems, and directly influence how technology supports the business. You’ll gain exposure to multiple areas of IT (support, systems, and infrastructure), and grow your skillset in a hands-on environment. If you’re someone who enjoys solving problems, helping others, and building better ways of working, Revel offers the space and support to do just that.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.