What are the responsibilities and job description for the Customer Service Representative position at Revel IT?
The Customer Support rep will act as a point of contact for customer questions in the billing department. The Customer Support rep will provide exceptional customer service while resolving the issues within the guidelines determined by the client.
Tasks & Responsibilities:
- Provides exceptional customer service to all customers.
- A deep understanding of the billing, collections, and accounts receivable and can solve issues in a timely fashion.
- Proactively review large accounts and handle any issues before the customer is billed.
- Could be responsible for on off billing such as consolidated invoicing and invoice uploads into customers AP systems.
- Monitor credits on accounts and post them in a timely fashion.
- Ensure account activity aligns with the customer agreement
- Generate monthly statements and assist in collecting past due balances.
- Support with other related duties as needed.
Qualifications:
- High school diploma
- Associates or bachelors degree in business preferred
- 2 to 5 years of relevant experience in customer support
- Experience with SAP, or similar system preferred
- Excellent verbal and written communication skills
- Intermediate or higher level of Microsoft Excel skills required
- Strong analytical skills with ability to reconcile data and analyze variances
- High degree of accuracy and attention to detail
- Ability to meet deadlines and manage multiple tasks simultaneously
- Ability to interact with various levels of management in a professional manner
- Travel when required
Salary : $20 - $25
