What are the responsibilities and job description for the Vice President of Operations position at Revel Communities?
Description
The Vice President of Operations reports to the COO and is responsible for leading the operational performance of assigned Revel Communities. This role provides strategic oversight and hands-on leadership to ensure strong financial results, consistent execution of brand standards, and an exceptional resident experience aligned with the Revel Culture Code. Partnering closely with Executive Directors and cross-functional teams, this leader drives performance, operational consistency, and continuous improvement across the portfolio.
This role is highly visible and field-oriented, requiring a leader who can balance strategy with execution while building strong relationships at the community level. The Vice President of Operations plays a key role in developing talent, strengthening accountability, and identifying opportunities to improve efficiency, elevate service delivery, and support growth. A successful Vice President of Operations brings a strong business and operational mindset, with the ability to assess performance, influence outcomes, and lead through others in a multi-site environment. This individual is equally comfortable navigating financial performance, team development, and day-to-day operational challenges, while reinforcing a culture of collaboration, recognition, and excellence.
- Overseeing community financial performance, including budgeting, forecasting, and ongoing P&L management
- Analyzing operating results to identify trends, risks, and opportunities, and driving actions to improve performance
- Identifying and implementing operational efficiencies while maintaining high service standards
- Ensuring effective systems, processes, and controls are in place across communities
- Conducting regular community visits and compliance audits to ensure consistency and accountability
- Partnering with Executive Directors and department leaders to provide coaching, support, and recognition
- Collaborating with internal teams to support financial training, onboarding, and leadership development
- Supporting capital planning and leading key operational initiatives and projects
- Reviewing and guiding marketing strategies to drive occupancy and address census opportunities
- Recruiting, developing, and leading Executive Directors, while building a strong leadership pipeline
- Establishing and executing quarterly priorities aligned with organizational goals
- Ensuring effective onboarding, training, and development practices across communities
- Performing other duties as assigned
Requirements
- Bachelor’s degree in a related field
- 10 years of progressive leadership experience in operations, senior living, hospitality, or a related industry
- Proven experience managing multi-site operations, budgets, and financial performance
- Strong business acumen with the ability to translate data into actionable insights
- Demonstrated ability to lead through others, influence outcomes, and drive results
- Excellent communication, interpersonal, and presentation skills
- Strong organizational and problem-solving capabilities in a fast-paced environment
- Proficiency with business systems, including Microsoft Office and CRM platforms
- Ability to travel up to 70% based on business needs
- Strongly prefer candidate to be located in Phoenix metro area
Why Revel Communities?
We offer a competitive total rewards package including performance bonuses, medical benefits, a 401k with match, vacation and sick time, complimentary guest suite privileges, and more. Join us and be part of a team dedicated to creating best-in-class senior living communities and transformative resident experiences.
We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information. We are committed to maintaining a welcoming and equitable environment. To request reasonable accommodation to participate in the job application or interview process, contact hr@awolff.com.
COMPANY OVERVIEW
The Wolff Resident Experience Company is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents’ well-being, foster genuine connections and celebrate their independence.