What are the responsibilities and job description for the Application Support Specialist position at Reveille Technologies,Inc?
● Background in Help Desk or Customer Service/Call Desk (2 years or more).
○ Experience in providing timely support to customers.
● Basic knowledge of building queries in SQL Server Management Studio.
● Strong problem-solving skills:
○ Ability and willingness to work independently or collaborate with different teams.
○ Capable of researching solutions and applying learned knowledge.
● Strong communication skills:
○ Ability to effectively communicate technical information to both technical and non-technical stakeholders.
○ Ability to empathize with user issues and provide solutions.
Preferred Qualifications:
● Knowledge of SQL Server Management Studio.
● Familiarity with Jira Service Desk or similar help desk ticketing system.
● Knowledge of the healthcare industry, medical coding, and claims auditing is a plus.
