What are the responsibilities and job description for the Application Support Specialist position at Government Systems Technologies Inc. (GSTi)?
Job Details
Role: Application Support Specialist
Location: Alpharetta, GA (5 days a week in client office)
Duration: 6 months contract
Responsibilities:
Investigate and resolve user-submitted tickets within the production environment.
Diagnose and directly fix or escalate problems by creating bug tickets if development solutions are necessary.
Handle inquiries from end users when the application is not working as expected.
Collaborate with the operations team to find swift resolutions to problems.
Operate across multiple environments, adapting to each environment's unique nuances.
Provide timely and transparent updates on progress to internal teams, clients, and end users.
Manage and prioritize tickets efficiently to address issues within established time frames.
Maintain attention to detail while navigating a fast-paced work environment.
Proactively identify inefficiencies within the support processes to reduce dependencies on the Engineering team.
Required Qualifications:
Background in Help Desk or Customer Service/Call Desk (2 years or more).
Experience in providing timely support to customers.
Basic knowledge of building queries in SQL Server Management Studio.
Strong problem-solving skills:
Ability and willingness to work independently or collaborate with different teams.
Capable of researching solutions and applying learned knowledge.
Strong communication skills:
Ability to effectively communicate technical information to both technical and non-technical stakeholders.
Ability to empathize with user issues and provide solutions.
Preferred Qualifications:
Knowledge of SQL Server Management Studio.
Familiarity with Jira Service Desk or similar help desk ticketing system.
Knowledge of the healthcare industry, medical coding, and claims auditing is a plus.
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