What are the responsibilities and job description for the Collections Manager position at RevCycle, Inc.?
About the Role
We’re looking for a hands-on Collections Manager who thrives in a fast-paced, performance-driven environment and leads by example. This is a working manager role—you’ll coach, develop, and motivate a team of collectors while also managing your own portfolio of accounts. Success in this role is measured not only by net fees and KPIs, but also by compliance, engagement, and talent development.
About Us
Alliance Collection Agencies, Inc., an affiliate of RevCycle, Inc., is a collection agency with a history spanning more than 100 years and is headquartered in Central Wisconsin. Specializing in third-party healthcare debt, we provide services to some of the largest healthcare systems in the country. We believe that behind every account is a patient, and our contact strategy places the consumer and patient at the center of every engagement.
Why Join Us?
- Performance-based compensation with strong earning potential
- Opportunity to make a direct impact on results and team success
- Supportive environment focused on development, compliance, and continuous improvement
What You’ll Do
Lead & Develop Talent
• Supervise, coach, and motivate a team of collectors to achieve performance, quality, and compliance goals
• Recruit, onboard, train, and develop collectors using effective adult learning and coaching techniques
• Foster engagement, accountability, and retention while minimizing turnover and absenteeism
• Complete people-management responsibilities including timekeeping, scheduling, and performance documentation
Drive Performance
• Monitor individual and team KPIs, call quality, and production trends
• Conduct call monitoring, account reviews, and quality audits with actionable feedback
• Recognize top performance and address gaps through coaching and corrective action
• Ensure daily alignment with company standards, client requirements, and operational goals
Execute Collections Strategy
• Lead and reinforce effective collection strategies across team and personal accounts
• Personally manage escalated, complex, or sensitive accounts
• Review inventory daily to ensure proper prioritization and right-party contact strategies
• Partner with leadership to recommend workflow, inventory, and process improvements
Ensure Compliance & Risk Management
• Maintain strict adherence to all legal, regulatory, and company compliance requirements
• Monitor for compliance risks, including PHI exposure, and take immediate corrective action
• Support audits, quality assurance reviews, and compliance initiatives
• Ensure adherence to call maps and required guarding processes
Requirements
- 2–3 years of experience in third-party collections or equivalent
- Demonstrated supervisory or people-leadership capability (strongly preferred)
- Proven success hiring, training, coaching, and managing performance
- Strong working knowledge of debt collection laws and industry best practices
- Results-driven mindset with excellent time management and organizational skills
- Confident communicator able to lead difficult conversations and partner with HR
- Experience with collections systems and related technology
- Education & Background
- High School Diploma or GED required
- Ability to pass required background and criminal checks at time of employment and ongoing as required