What are the responsibilities and job description for the Hospital Customer Service Representative position at REVCO SOLUTIONS INC?
APPLY TODAY!!!! FULL TIME Hospital Customer Service Representative
Our Company: Revco Solutions Inc. is an Accounts Receivable Management Corporation that provides the best-in-class Revenue Cycle management to Hospital and Physician Service clients.
Revco Offers:
- Medical, Dental, Vision, Life and Disability coverage
- 401(k) Savings Plan with company match
- Paid Time Off (PTO), Paid Holidays, and Paid Training
- Referral Incentive Program
Position Description:
The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically. This position is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.
Key Responsibilities:
Electronic Communication Management:
Respond to patient inquiries received via hospital website
Ensure timely and accurate handling to all electronic communications.
Patient Support:
Assist patients in resolving any concerns or questions related to hospital services.
Maintain a compassionate and professional demeanor in all patient interactions.
Record Keeping:
Document all electronic interactions in the hospital’s CRM system or relevant databases.
Maintain patient confidentiality in accordance with HIPAA regulations.
Hours: 8:00am-5:00pm EST
- High school diploma or equivalent; further education or certification in healthcare administration is a plus.
- Working knowledge of EPIC or other Hospital Information System (HIM)
- Experience with EPIC My Chart a plus
- Proven experience in hospital or physician customer service, preferably 2years.
- Strong proficiency in digital communication tools and platforms.
- Excellent written and verbal communication skills.
- Empathetic and patient-centered approach.
- Ability to multitask and manage time effectively.
- Basic understanding of medical terminology is preferred.
- Familiarity with HIPAA regulations and patient privacy standards.