Night Audit Supervisor

Located in Central Florida just minutes from Walt Disney World®, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses, named  2025 Top 3 Golf courses in Orlando by PGA Magazine – Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball courts, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.

Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.

Job Title: Night Audit Supervisor

Location: Kissimmee, FL

FLSA Status: Non-Exempt

Job Responsibilities

• Provide exceptional guest service by assisting guests with check-in and check-out procedures, responding to inquiries, and resolving guest concerns in a professional and timely manner.
• Perform nightly audit procedures, including balancing and reconciling room revenue, food and beverage revenue, cashier reports, guest accounts, credit card transactions, and other financial records to ensure accuracy and compliance.
• Research and resolve accounting discrepancies, verify journal and ledger entries, and complete nightly system balancing and PMS reporting procedures.
• Prepare, maintain, and distribute daily operational and financial reports in accordance with company standards and audit requirements.
• Collaborate with the Accounting Department and hotel leadership to ensure accurate audit processes and effective operational communication.
• Monitor overnight hotel operations to ensure guest safety, satisfaction, operational efficiency, and compliance with company policies, safety procedures, and brand standards.
• Conduct property walkthroughs to ensure cleanliness, safety, and operational standards are maintained throughout overnight shifts.
• Respond promptly and professionally to incoming telephone calls, guest requests, and service recovery situations.
• Monitor guest satisfaction trends through guest feedback platforms, inspection reports, and operational observations, providing recommendations for continuous improvement.
• Support communication and operational continuity between overnight operations and daytime management teams.
• Assist with departmental initiatives, operational improvements, training efforts, and service standard implementation as assigned.
• Maintain confidentiality of guest information, financial records, and company data.
• Promote a positive, professional, and team-oriented work environment focused on service excellence.
• Attend all required meetings, training sessions, and professional development programs.
• Serve as Manager on Duty during overnight hours when assigned.
• Perform additional duties as assigned to support operational and business needs.

Qualifications & Requirements

• Must be at least 18 years of age.
• Minimum of one (1) year of customer service experience required; luxury resort or hotel experience preferred.
• Strong attention to detail with the ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills with the ability to communicate effectively in English to perform the essential functions of the position.
• Proficient in computer systems, Microsoft Office applications, and hotel management software.
• Ability to work independently, exercise sound judgment, maintain professionalism, and adapt to changing operational needs.
• Strong problem-solving skills with a commitment to delivering exceptional guest service.
• Knowledge of night audit procedures, cash handling, and basic accounting practices preferred.
• Ability to maintain confidentiality of sensitive guest, financial, and company information.
• Must be dependable, punctual, and flexible to work overnight shifts, weekends, and holidays based on business needs.

Physical Demands

• Ability to stand and walk for extended periods during overnight shifts.
• Ability to move throughout the property, including conducting property walkthroughs and responding to guest or operational needs.
• Ability to use a computer, keyboard, telephone, and other standard office equipment for prolonged periods.
• Ability to communicate effectively in person and by telephone.
• Ability to perform repetitive hand and wrist motions associated with computer and office equipment use.
• Ability to occasionally bend, stoop, reach, kneel, or lift items related to hotel operations and guest service needs.
• Ability to occasionally lift, carry, push, or pull up to 25–50 pounds, with or without reasonable accommodation.
• Ability to work overnight shifts in a fast-paced hospitality environment.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to HR@ReunionResort.com.