Administrative Assistant (FT) @ Memberships

Located in Central Florida just minutes from Walt Disney World®, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses – Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.

Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.

Job Title: Membership Coordinator

Location: Kissimmee, FL

FLSA Status: Non-Exempt

Job Responsibilities

• Act as greeter and information source to current members, prospects, guests and the general public via phone, email, and in person about the Club and amenities.
• Provide genuine, personalized service in a professional and courteous manner.
• Maintain member relationships and assist in day-to-day member inquiries and correspondence.
• Welcome new members and issue membership cards.
• Compile and distribute membership information packets.
• Provide administrative support for the Membership Team.
• Assist with member events as needed including attending member events.
• Track and bill fees related to amenity passes, guest wristbands.
• Assist with updating member accounts in membership database.
• Obtain and update payment information; follow-up on delinquent accounts including sending required documentation.
• Design, compile, and distribute membership communications, including newsletters, e-blasts, social media, and promotional materials.
• Monitor the inventory of office supplies.

• Attend all required meetings and trainings.
• Perform other duties as assigned.
• Ensure adherence to Reunion Resort & Golf Club procedures and policies.

Qualifications/Requirements

• At Reunion Resort, we all wear multiple hats; therefore, you may need to take on responsibilities outside of your essential tasks.
• Must be 18 years of age or older.
• English and Spanish language proficiency is required to perform the essential functions of this position.
• Administrative experience of at least 1 year is required. Private/Club operations experience is preferred.
• Excellent verbal, telephone, and written skills.
• Excellent computer and technology skills with strong attention to detail.
• Strong organizational, multi-tasking, and time management abilities.
• Capable of working independently with minimal supervision.
• Professional demeanor and excellent customer service skills.
• Physically able to reach, bend, stoop, and able to lift up to 50 lbs.
• Comfortable working in various environmental conditions (hot, cold, wet, loud, etc.).
• Flexible schedule includes evenings, weekends and holidays as needed. Schedule may vary based upon member events.
• Strong problem-solving skills and sound judgment.
• Team player with the ability to thrive in a fast-paced environment.
• Must be proficient with Microsoft software

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to HR@ReunionResort.com.

Salary : $18