Recreation Coordinator - Flexible Shift (FT) @ The Water Park

Located in Central Florida just minutes from Walt Disney World®, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses, named  2025 Top 3 Golf courses in Orlando by PGA Magazine – Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball courts, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars. 

Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.
 

Job Title: Recreation Coordinator

Location: Kissimmee, FL

FLSA Status: Non-exempt

Only candidates that meet the below qualifications will be considered

Job Responsibilities

• Follow, execute and assist with all daily responsibilities including cabana/bike rentals, answering the phone, checking voicemails, handing out guest towels, daily activities, slide monitoring rotations and guest safety checks. 
• Professionally and efficiently greet and check guests into the Water Park and provide general resort information to guests upon request. 
• Organize and maintain a clean, safe work environment at all time
• Organize and maintain quality assurance of Water Park front desk and recreation equipment, while maintaining outstanding levels of guest service.
• Perform daily procedures such as POS operations, EOD reports, filing bike rental forms, including taking payment
• Able to work well with the resort guests, co-workers and management, while displaying a consistent guest/customer service-oriented attitude.
• Understand safety guidelines for renting out equipment and bikes to members and guests
• Setting up park including setting out, recreational equipment, and set up other general water park areas.
• Advertise and upsell various recreational activities and special events.
• Sell and maintain cabana rentals.
• Engaging in activities with guests and ensuring the activity areas are clean at all times.
• Work and assist as slide operator ensuring guest safety.
• Lock all equipment up and gate at the end of park close.
• Assist other Water Park staff with daily cleaning at the end of night to close up park in a timely manner.
• Maintain office supply levels at the desk to be prepared at the start of each shift.
• Ensure customer satisfaction is met with the highest standard and regard for the overall guest experience
• Perform other duties as assigned by leadership to meet business needs.Attend all required meetings and trainings.
• Adhere to all company policies, safety procedures, and brand service standards.

• Must be 18 years of age or older
• Must have attention to detail, strong ability to multi-task, and time-management skills
• Must have strong written and verbal communication skills
• Must be trained or willing to be trained in First Aid/CPR/AED
• Previous customer service experience is preferred
• Comfortable to perform the essential functions of the role in various types of Florida weather conditions including:  sunshine, heat, and rain.
• Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.
• English language proficiency is required to perform the essential functions of this position.
• Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to HR@ReunionResort.com.