Receptionist

Job Summary:

The Receptionist plays a key role in supporting the Property Manager in managing daily property operations, financial activities, and regulatory compliance. This position requires frequent interaction with a wide range of stakeholders, including residents, RHF corporate personnel, regulatory officials, clients, community members, vendors, and visitors to the property. Given the nature of the environment we serve, the Receptionist must consistently demonstrate patience, understanding, and compassion while working efficiently in a fast-paced setting.

Key Responsibilities: 

Front Desk Management:

• Answer incoming calls, provide assistance, and take detailed messages for the Property Manager or Maintenance team.
• Serve as the first point of contact for residents, visitors, and vendors, ensuring a welcoming and professional atmosphere.

Correspondence and Communication:

• Assist with preparing correspondence for residents, staff, vendors, city officials, and other stakeholders.
• Coordinate with residents to schedule appointments and collect necessary documentation for Annual Recertifications.
• Contact vendors to schedule services or request bids/proposals.

Resident Services:

• Maintain accurate and organized resident and facility files to ensure compliance with regulations.
• Manage the waiting list, including contacting applicants for interviews and providing updates on status.
• Update resident information in Onsite RealPage as needed.

Maintenance Support:

• Receive and input general maintenance work orders from residents into the Onsite system.
• Follow up with residents to ensure that maintenance work is completed to their satisfaction.
  

Office Management:

• Advise the Property Manager when office supplies need to be ordered, including postage.
• Perform general administrative duties as assigned, such as filing, data entry, and document management.

Experience and Skills:

Experience:

• Minimum of 2 years' office experience is required.
• Experience in Property Management is preferred.

Technical Skills:

• Proficiency in Microsoft Excel, Word, and Onsite RealPage is preferred.
• Strong organizational skills with the ability to manage multiple tasks efficiently.

Communication Skills:

• Ability to communicate effectively, both verbally and in writing, with a diverse population.
• Must possess excellent customer service skills and the ability to interact with residents and stakeholders in a professional and courteous manner.

Work Style:

• Capable of taking direction and working independently when needed.
• Ability to adapt to a fast-paced and ever-changing work environment.
• Must be able to take initiative and work effectively under pressure and meet critical deadlines.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $22.00- $22.00 per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Opportunities for professional development

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.

Note: This job description aims to outline the key responsibilities and qualifications for the Receptionist role. However, management reserves the right to modify, add, or remove duties as necessary to meet the needs of the organization.

Salary : $22