Front Office Assistant

Under the general supervision of the office manager, administrative coordinator, and physicians, the essential functions of this position include, but are not limited to:

Essential job functions:

• Greet patients and visitors warmly, providing excellent first impression of the clinic
• Check in patient thoroughly through the check in process, verifying demographic information, insurance, and collecting copayments as needed.
• Answer incoming calls and respond to inquiries or route calls appropriately while maintaining confidentiality .
• Schedule, confirm and manage patient appointments and surgeries.
• Assist with patient check out and managing patient follow up and facilitating external referrals as needed.
• Maintain cleanliness and organization of the front office and waiting area.
• Communicate efficiently and effectively with clinical staff and physicians.
• Handle administrative tasks such as filing, data entry, and other clerical duties as needed.
• Participate in required cross-training and/or company required training (such as HIPAA, Harassment, etc.).
• Perform according to company policies and procedures and employee handbook at all times.
• Support clinic flow by collaborating with physicians and other technicians and performing other duties as assigned by immediate supervisor and executive leadership.
• Assist with translation as needed (if applicable).

Qualifications:

• High school diploma or equivalent required.
• Previous medical office or ophthalmology experience preferred.
• Knowledge of insurance verification, authorization request, and HIPAA compliance.
• Strong interpersonal and communication skills.
• Ability to multitask, stay organized and maintain a positive attitude under pressure.

Work Environment:

• Frequently adjusts or moves items weighing up to 50 lbs across office for various needs.
• Constantly operates a computer and other office productivity machinery, such as calculator, copy machine, phone.
• This position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly standing, sitting, or walking for prolonged periods; includes bending, stooping, squatting, twisting and reaching.
• Must be able to wear personal protective equipment, such as KN95 masks when necessary.
• Works overtime and weekends as needed.
• Must have sufficient ambulatory ability to move to various locations.
• Must cover front and back office as needed.

Benefits:

• Health, dental, and vision insurance,
• Paid time off and holidays
• 401(k)
• Opportunities for professional development
• Supportive and collaborative team environment

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Rancho Mirage, CA 92270 (Required)

Work Location: In person

Salary : $20 - $24