Front Office Assistant

JOB DESCRIPTION – Front Office Assistant

Job Title: Front Office Assistant 

Classification:  Hourly/Non-exempt

Reports to: Office Manager and Clinic Director  

Summary of Job:   The Front Office Assistant works under the direct supervision of the Clinic Office Manager, Director or Assistant Director (where applicable).   Duties include, but are not limited to, greeting patients, answering phones, scheduling patients, verifying insurance, collection of co-pays. She/he must be cheerful and welcoming at all times.  Duties assigned by Office Manager.

Education and Experience:   

• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office
• 1 year supervisory experience preferred

Qualifications:

• Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Cheerful, positive, can-do attitude
• Willingness to go the extra mile
• Professional appearance
• Good hygiene
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers\
• Willingness to pitch in to do what it takes

Duties and Responsibilities:   

• Telephone etiquette
• Computer usage
  1. Emails – check daily and make timely responses
• Clean front office work area and waiting area
• Schedule patients
• Verify insurance
• Make follow up calls on patients and insurance
• Pre authorizations for PPO, Tricare and workers comp
• Collection  of co-pays and co-insurance
• Work closely with Billing office

• Other duties and tasks, as assigned

Physical Requirements:  The Front Office Assistant should be in good physical condition.  She/he should have a wide range of physical abilities including, but not limited to, the ability to pull, push, lift and stoop as the situation requires.  Also:

• Ability to safely and successfully perform the essential job functions, with or without reasonable accommodation, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance, consistent with federal, state, and local standards
• Must be able to spend 90 % of the workday sitting and working at the computer
• Must be able to lift 30 pounds
• Must be able to listen and speak clearly