What are the responsibilities and job description for the Surgery Scheduler position at Retina Consultants?
Job Description:
We are seeking an experienced Surgery Scheduler who can quickly learn and adapt to new processes, procedures, and workflows. The ideal candidate will demonstrate strong independent decision-making and sound judgement while maintaining a strong focus on patient satisfaction and the delivery of high-quality patient care. This is an in-office position, Monday - Friday, and reports directly to the Operations Manager.
This position will work primarily in our Spartanburg, SC office with possible travel to other office locations.
- Schedule all patient surgeries and post-op checks. At the time of scheduling or at the pre-op visit, provide clear instructions for surgery and confirm the patient understands the instructions. Inform patients of out of pocket expenses.
- Act as an effective liaison between the patient, surgeon, primary care physician, and the facility in all aspects of the pre-operative preparations. Demonstrate concern for patient's problem by presenting a friendly and caring manner to put patient at ease.
- Organize charts and collect all pertinent information for upcoming surgery, such as bookings, allergies, medications, medical conditions, lens orders, insurance information accuracy, precertification and medical clearance.
- Obtain consent for surgeries and obtain all legal documentation for those patients who cannot speak for themselves.
- Immediately schedule all pre and postoperative appointments for the patient with their primary care providers, co-management physicians, hospitals, clinics, and labs, as needed, when surgery is decided. Follow-up and retrieve the results of the appointments and labs.
- Answer all telephone inquiries from patients, their families, or primary care providers concerning surgery and/or related concerns as long as the information pathway is HIPAA compliant.
- Obtain prior authorization as needed for surgery.
- Communicate with clinical staff when a referral to an outside provider office or facility is needed.
- Document referral and related communication into the patient's electronic medical record (EMR).
Position Requirements:
- High School Diploma or equivalent
- At least two years experience as a surgery scheduler (preferred)
- Strong organizational and time management skills
- Excellent communication and customer service skills
- Basic computer skills, including knowledge of Microsoft Office products
Job Type: Full-time
Benefits:
- Medical
- Dental
- Long-term disability
- 401(k)
- Life insurance
- Paid time off
Please note that any future offers associated with this role are contingent on the successful completion of a background check and drug screening.