What are the responsibilities and job description for the Operations Manager (Client Projects) position at Retail Insight?
Retail Insight makes data work in the real world.
We’re looking for an Operations Manager (Client Delivery) to join us at Retail Insight, embedded directly within Kroger’s Store Support Office in Cincinnati.
This is a hands-on, high-impact role where you’ll act as the on-the-ground operational lead for one of our most strategic clients. Sitting at the centre of the partnership, you’ll be responsible for bringing structure, pace, and accountability—ensuring initiatives don’t just get planned, but land and deliver in the real world.
You’ll own day-to-day delivery, keep teams aligned, and make sure commitments on both sides translate into action. And when needed, you’ll be out in stores, validating that what’s been designed centrally is actually working in practice.
What you’ll be doing
Operational delivery & execution
We believe in flexibility, growth, and taking care of our people—both in and out of the office.
Flexible Working: Enjoy summer hours and extra days off for life’s big moments (including your birthday and wedding).
Generous Time Off: 26 days PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources.
Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace.
Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan.
Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform.
Plus much more!
Our Interview Process Typically Involves 3 Stages
Initial Call with the Hiring Manager (Remote)
Panel Interview (Remote)
Final Stage interview (With Kroger on site)
Our average process takes around 3-4 weeks' but we will always work around your availability. You will have the chance to speak to our recruiter at various points during your process but if you do have any specific questions ahead of this please contact us.
Be your authentic self - Retail Insight is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported, and encouraged to contribute their best work.
We’re looking for an Operations Manager (Client Delivery) to join us at Retail Insight, embedded directly within Kroger’s Store Support Office in Cincinnati.
This is a hands-on, high-impact role where you’ll act as the on-the-ground operational lead for one of our most strategic clients. Sitting at the centre of the partnership, you’ll be responsible for bringing structure, pace, and accountability—ensuring initiatives don’t just get planned, but land and deliver in the real world.
You’ll own day-to-day delivery, keep teams aligned, and make sure commitments on both sides translate into action. And when needed, you’ll be out in stores, validating that what’s been designed centrally is actually working in practice.
What you’ll be doing
Operational delivery & execution
- Own end-to-end delivery of programmes across Waste and On-Shelf Availability
- Drive execution against plans, ensuring priorities move forward at pace
- Identify risks and blockers early, and take action to resolve them
- Maintain clear visibility of progress, outcomes, and dependencies
- Set and run the operational cadence (weekly sessions, action tracking, follow-ups)
- Keep senior stakeholders aligned, focused, and moving in the same direction
- Ensure both Retail Insight and Kroger teams deliver on their commitments
- Coordinate internal teams ahead of key client moments
- Act as Retail Insight’s dedicated on-site lead (up to 5 days per week)
- Build strong, trusted relationships across Kroger teams
- Manage client-side dependencies and remove friction to keep delivery on track
- Bring structure and clarity in a fast-moving, embedded environment
- Regularly visit stores to assess how programmes are landing
- Validate adoption, compliance, and performance at store level
- Translate real-world observations into clear, actionable improvements
- Support pilots, troubleshoot issues, and close execution gaps quickly
- Deliver clear, concise updates for both client and internal stakeholders
- Maintain visibility of performance, risks, and key milestones
- Support quarterly business reviews and programme-level reporting
- Proven experience in operations, programme delivery, or client-facing roles, preferably in Kroger Ops
- Great track record of driving execution across complex, multi-stakeholder environments
- Highly organised with a structured, delivery-focused mindset
- Confident communicator, comfortable working with both executives and field teams
- Able to operate independently in an embedded client environment
- Familiar with delivery tracking tools such as Jira, Confluence, or ClickUp
- Willingness to travel up to 30%
- Experience in grocery retail (waste, availability, inventory, store ops)
- Exposure to large-scale operational programmes
- Experience working with or alongside other retailers
- Background in SaaS or analytics-led delivery
We believe in flexibility, growth, and taking care of our people—both in and out of the office.
Flexible Working: Enjoy summer hours and extra days off for life’s big moments (including your birthday and wedding).
Generous Time Off: 26 days PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources.
Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace.
Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan.
Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform.
Plus much more!
Our Interview Process Typically Involves 3 Stages
Initial Call with the Hiring Manager (Remote)
Panel Interview (Remote)
Final Stage interview (With Kroger on site)
Our average process takes around 3-4 weeks' but we will always work around your availability. You will have the chance to speak to our recruiter at various points during your process but if you do have any specific questions ahead of this please contact us.
Be your authentic self - Retail Insight is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported, and encouraged to contribute their best work.