What are the responsibilities and job description for the ADMISSIONS SUPERVISOR position at Retail Group Of America LLC?
Admission Supervisor / Head Cashier
Open Recruitment - Walk-ins are welcome
Friday: 1:00pm - 6:00pm
Monday: 5:00pm - 7:00pm
Ask to see the Venue Manager
Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 25,000*sq. ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez.
As Admission Supervisor, you will be functioning as Head Cashier and be responsible for effectively executing and supervising the Admission Procedure and Customer Service aspect of the park - in line with our Mission Statement,
Safe, Secure, Clean and Fun environment for All Ages
Key responsibilities:
- Admission Procedure: Executing and supervising the Brand’s Admission procedure from customer registration through transactional accuracy to gate security.
- Transactional: Client registration etc
- Product: Up to date knowledge on new Products, Prices, Packages and Offers
- Sales Performance: delivery of Daily and Weekly sales goals
- Gate Security: enforcement of Brand Standard Entry and Exit gate procedures
- Cash Handling: Banking, Shift change, Cashing up, End of Day procedure
- Customer Service: Monitoring front desk interactions and ensuring that guests experience professional and high standard customer service in all situations.
- Operational Compliance: Ensuring that all actions and decisions are in compliance with Billy Beez’s Standard Operating Procedure, Employee Handbook and Mission Statement.
- Guest Experience: Delivering consistent and brand standard customer experience through correct execution of the Brand’s cleanliness, security, and safety related programs, procedures and policies.
- Team Leadership: Evaluates team members’ knowledge, educates them on work related policies and procedures
- Direct Reports: Direct department responsibilities over the Cashiers and Gate Attendants.
Job Requirements:
- Experience in key holder or supervisory position
- Experience in staff training and team leadership
- Experience in cash handling and front desk
- Experience in operational compliance management
- Experience in customer service management
- Must be 18 years of age or older
Availability Requirements:
- Must have open availability
- Must be able to work during weekends and holidays
- Shifts are assigned as per business need
Job Type: Full-time