What are the responsibilities and job description for the ACTING ASSISTANT VENUE AND CATERING MANAGER position at Retail Group Of America LLC?
Acting Assistant Venue and Catering Manager
Open Recruitment - Walk-ins are welcome
Friday: 1:00pm - 6:00pm
Monday: 5:00pm - 7:00pm
Ask to see the Venue Manager
Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 22,291*sq. ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez.
As Acting Assistant Venue and Catering Manager, you’ll work closely with the Venue Manager and Area Manager and be responsible for effectively leading and managing the operational aspects of the park - including all birthday / group events and the onsite Honey Cafe - in line with our Mission Statement,
· Safe, Secure, Clean and Fun environment for All Ages
Key responsibilities:
· Operational Compliance: Ensuring that all actions and decisions are in compliance with Billy Beez’s Standard Operating Procedure, Employee Handbook and Mission Statement.
· Guest Experience: Delivering consistent and brand standard customer experience through correct execution of the Brand’s cleanliness, security, and safety related programs, procedures and policies.
· Team Leadership: Evaluates team members’ knowledge, educates them on work related policies and procedures
· Events: Organizing and executing all birthday parties, group events from stock management through party planning and direct client relations to execution.
· Cafe: Managing the day to day operational aspect of the Cafe and ensuring that the department meets regulatory and company standards including: hygiene, safety, stock control, food quality and client experience.
· Sales: Analyzing business results with the Venue Manager and working with the team to implement effective revenue strategies.
· Direct Reports: Overseeing all Billy Beez employees with direct department responsibilities over the Party Hosts and Café Associates.
Job Requirements:
· Experience in supervisory or Assistant Manager level position
· Experience in staff recruitment, training and performance management
· Experience in operational compliance management
· Experience in customer service management
· Certification in hospitality or culinary management is a plus
· Must be 18 years of age or older
Availability Requirements:
· Must have open availability
· Must be able to work during weekends and holidays
· Shifts are assigned as per business need