Administrative Specialist

Part-time Administrative Specialist

Resurgence Counseling Center is seeking a part-time credentialing specialist to work under the direction of the Owner or Clinic Director. The Administrative Specialist would work up to 18 hours per week, Monday- Friday, performing billing, credentialing and other administrative duties in an expanding group private practice. As we continue to grow so would the potential to increase hours worked.

Credentialing and Contracting Management

• Onboarding Documents: Welcome new clinicians and gather all required background documents, credentials, and information prior to their official start date.
• Maintain Credentials: Complete and maintain clinicians' credentialing applications for all contracted insurance panels.
• Licensure Organization: Assist in compiling, tracking, and organizing ongoing clinician licensure information and renewals.
• Timely Submissions: Complete all designated contracting or provider credentialing tasks efficiently to prevent gaps in provider billing.
• Issue Resolution: Assist in resolving collections, denials, or billing bottlenecks specifically related to provider credentialing or contracting errors.

Client Intakes and Daily Operations

• Inbound Management: Field incoming intake calls and emails, answering potential client inquiries and accurately scheduling intake appointments with the appropriate therapist.
• EHR Management: Keep the Electronic Health Record (EHR) client files strictly organized, tracking and managing the intake paperwork collection process.
• Insurance Verification: Verify insurance eligibility and specific mental health benefits for incoming and ongoing clients.
• Client Relations: Create a warm, welcoming experience for new clients seeking therapy information, and resolve collection balances in a supportive, empathetic manner.
• Communication: Maintain constant, clear communication with the clinical team regarding scheduling updates and return all client or provider inquiries within the same business day.

Attendance and Reliability (Essential Function)

• Operational Reliability: Must maintain regular, predictable, and punctual attendance to ensure consistent department coverage, minimize operational disruption, and meet strict client-facing service level agreements.

Experience and Education

• Industry Experience: Minimum of one (1) year of direct experience handling credentialing and medical insurance-related activities. Experience working specifically within a mental health-related field is highly preferred.
• Regional Knowledge: Active, working knowledge of credentialing processes for commercial, EAP, and Medicaid-based insurance plans within the state of Kentucky.
• Education: Associate degree or higher preferred.
• Language: Must be able to read, write, and communicate professionally in English.

Core Competencies

• Highly organized with extreme attention to detail.
• Proven ability to work collaboratively within a team environment, as well as work independently on assigned tasks with minimal supervision.
• Exceptional verbal and written communication skills that align with the practice's empathetic mission and core values.

Additional Requirements

• Background and Screening: Any official offer of employment is strictly contingent upon the successful completion of a comprehensive background check and drug screen.
• Work Arrangement: Must have reliable transportation to travel to our office location regularly as required by leadership.

Job Type: Part-time

Pay: From $18.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative Experience: 1 year (Preferred)
• Credentialing: 1 year (Preferred)

Work Location: Hybrid remote in Lexington, KY 40505

Salary : $18