Director of Programs

PRIMARY PURPOSE

The Director of Programs provides organization-wide leadership, management, and accountability for all current and future RCPC programs and peer-delivered services. Reporting to the Executive Director, this position directs the full program lifecycle: translating approved grants and contracts into operational services; designing and implementing programs; supervising Program Managers and designated program personnel; ensuring person-centered service quality; monitoring data and outcomes; and demonstrating compliance with funding, credentialing, and applicable state and federal requirements.

RCPC is an independent, peer-run Recovery Community Center, not a traditional treatment facility. The Director of Programs must bring established, proficient knowledge of substance use recovery services, peer-delivered practice, behavioral health systems, and the intersection of peer services with clinical care. This includes the ability to direct -reimbursable peer-service programs within RCPC’s authorized scope, coordinate required clinical or credential-specific supervision, and preserve the integrity of peer-led services. The Director is not expected to personally perform clinical or medical functions outside their credentials or legal authority.

This is a senior leadership position for an experienced professional who can assume responsibility with limited foundational industry upskilling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide strategic and day-to-day direction for the entirety of RCPC programs, including peer mentorship, supported employment, housing navigation, detox and treatment continuation coordination, recovery community activities, outreach, workforce pathways, and new grant-funded or reimbursable programs as approved.

· Directly supervise Program Managers and designated program supervisors; establish clear expectations, regular administrative and reflective supervision, staff accountability, performance feedback, professional development, and escalation procedures. Coordinate personnel actions with the Executive Team under agency policy.

· Translate approved grants, contracts, and program commitments into executable implementation plans covering deliverables, staffing and qualifications, service workflows, budgets, referral pathways, timelines, documentation, data collection, training, quality controls, and reporting calendars.

· Ensure that programs consistently deliver culturally responsive, trauma-informed, person-centered, strength-based peer services; maintain participant choice, confidentiality, appropriate boundaries, and continuity of care.

· Oversee complex individual-care and service-quality concerns, complaints, incidents, case review, risk escalation, and corrective actions within the organization’s approved service scope; refer clinical or medical decisions to authorized personnel.

· Interpret and operationalize applicable OHA, federal, grant, contractual, privacy, credentialing, reimbursements, and other program standards; maintain evidence of compliance and prepare programs for monitoring, audits, site reviews, and corrective action follow-up.

· Lead the programmatic implementation of reimbursable services, including eligible service pathways, staff credential verification, service documentation standards, clinical coordination, quality review, and programmatic support for billing integrity; collaborate on claims, payer reconciliation, and financial controls.

· Establish reliable program data definitions, collection methods, verification routines, dashboards or reports, outcome analyses, and funder submissions; substantiate reported services and outcomes through source documentation.

· Assess program performance, staff capacity, service gaps, regulatory changes, and grant feasibility; recommend improvements, expansion, redesign, or discontinuation to the Executive Director.

· Represent RCPC in programmatic meetings with funders, partner providers, state and local agencies, and community stakeholders, as authorized by the Executive Director.

ABILITIES AND KNOWLEDGE·

· Advanced understanding of peer service models, professional boundaries, supervision, participant rights, and nonclinical recovery support within integrated care systems.

· Practical knowledge of HIPAA, 42 CFR Part 2, applicable Oregon Health Authority requirements, contractual standards, and documentation retention and privacy safeguards.

· Ability to distinguish administrative/program oversight from clinical judgment, medical oversight, and credential-specific supervision; ensure qualified coverage and documented supervisory arrangements.

· Ability to read grant applications, scopes of work, budgets, performance measures, and payer requirements and convert them into operational plans with accountable owners and milestones.

· Competence with electronic health records, program data systems, data quality checks, spreadsheets, narrative and quantitative reporting, and monitoring documentation.

· Strong communication, staff coaching, conflict resolution, quality improvement, corrective action, cross-functional coordination, and independent decision-making skills.

SPECIFIC JOB DUTIES

· Lead launch planning for each newly awarded grant or contract; conduct kickoff review of award conditions, scope, target population, deliverables, funding restrictions, reporting schedules, and service capacity.

· Build and maintain program implementation matrices identifying program goals, required activities, staffing, training, timelines, referral and intake pathways, documentation, data elements, outcomes, and escalation points.

· Develop, review, and maintain program policies, procedures, service protocols, quality improvement plans, and staff training resources in collaboration with credentialed or medical leadership when required.

· Oversee Program Managers’ supervision of direct service staff and provide direct supervision where assigned; ensure documented performance expectations, corrective coaching, and consistent service standards.

· Ensure required peer and clinical/credential-specific supervision is provided and recorded by individuals authorized to perform it; monitor staff credentials, scopes of practice, training, and continuing education with administrative support.

· Oversee service access, referral coordination, caseload assignment, participant transitions, incident response, documentation quality, and resolution of complex service delivery concerns.

· Direct program-level readiness and compliance, including service eligibility workflows, documentation requirements, separation of grant-funded and reimbursed activities, review of potential duplicate billing, and collaboration with billing administration.

· Oversee data collection, encounter tracking, participant outcomes, performance evaluation, program reporting, monitoring responses, and corrective action plans; ensure reports can be supported by auditable records.

· Coordinate with Executive Team to monitor program spending against budgets, grant staffing allocations, allowable costs, invoicing support, and funding changes; promptly elevate variances or sustainability concerns.

· Prepare clear written and verbal program updates for the Executive Director, Board, funders, and oversight agencies as assigned; identify performance trends, barriers, and recommended action.

· Coordinate with the Medical Director and appropriately credentialed staff on matters requiring medical oversight, clinical supervision, or clinical decisions within RCPC’s approved service programs.

· Evaluate proposed new programs and funding opportunities for feasibility, service fit, staffing qualifications, regulatory requirements, infrastructure, outcome measures, and long-term sustainability.

Pay: $75,000.00 - $82,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Loan forgiveness
• Retirement plan

People with a criminal record are encouraged to apply

Application Question(s):

• Are you a person with substance use lived experience?
• What is your knowledge and experience in peer delivered programming?

Experience:

• Leadership: 5 years (Preferred)
• Substance Use Service Delivery: 5 years (Preferred)

License/Certification:

• PSS, CRM, or CADC (Preferred)

Work Location: In person

Salary : $75,000 - $82,000